Contact An Answering Service / Call Center Representative
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
Inbound call center service, outbound call center services,
customer service, class registration, seminar registration, and answering services...just
a few of the services we are able to provide for your company. We bring great
people and cutting edge technology together to provide the best in call center
services for your company. We are available whenever you need us and can help
you make the most of your business. If you need services ranging from answering
services, inbound call center services, or total telemarketing call center support,
we will be here.
If you are not
familiar with answering service or call center industry, please review the
following definitions of industry terms so you can become a more educated
consumer.
Blocked Call: A call that cannot be connected immediately because; one,
no circuit is available at the time the call arrives, or two, the “Automatic
Call Distributor” is programmed to block calls from entering the queue when
the queue backs up beyond a defined threshold.
Board Hours: Average number of agents occupying positions during an hour. It is a relationship of total agent occupied positions to the number of scans done by the switch.
Business Office: Work location for customer service, collections, and repair service agents. (Also called Customer Service Center)
Busy (CDN): The number of calls given a busy tone when routed to this CDN,
due to a setting in the telephone system (Supervisor Control of Queue Size).
Calls treated with the busy tone are noted with a B next to the entry in
the telephone system data.
Busy (Queue): An agent is considered Busy when he/she is logged into the
telephone system and is engaged on an ACD call, engaged on a Non-ACD call,
or in the Not Ready state. An agent is not considered Busy when he/she is
in the Waiting state (waiting for an ACD call to be routed to the agent's
telephone).
Busy Time: The cumulative amounts of time that an agent in the ACD queue
spends in the ACD state, the Not Ready state, or the Non-ACD state. Basically,
the total amount of agent position manned time minus the total amount of
agent position waiting time.
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
