Contact An Answering Service / Call Center Representative
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
Inbound call center service, outbound call center services,
customer service, class registration, seminar registration, and answering services...just
a few of the services we are able to provide for your company. We bring great
people and cutting edge technology together to provide the best in call center
services for your company. We are available whenever you need us and can help
you make the most of your business. If you need services ranging from answering
services, inbound call center services, or total telemarketing call center support,
we will be here.
If you are not
familiar with answering service or call center industry, please review the
following definitions of industry terms so you can become a more educated
consumer.
Default DN (CDN): The number of ACD calls routed to the Default DN for this
CDN. This is usually an ACD queue.
Dialed Number Identification Service (DNIS): Numbers passed from the public telephone network to identify what phone number the caller dialed.
Directory Number: A numbered code (usually a four or five digit number)
used to route calls to a collection of telephones, otherwise know as an
ACD queue.
Directory Number Key (DN Key, Extension, Non-ACD line): A Directory Number
Key is a button on a person's telephone that allows them to take calls routed
directly to their telephone or to make calls to other telephone extensions.
When a person calls your telephone directly, they are dialing the number
for one of the DN keys on your telephone. When an agent presses a DN key
to make or receive a call, any other call in progress is automatically released
(unless on hold). When the call on the DN key is released, the agent position
is automatically returned to whatever state it was in before the DN key
was pressed. Any call being presented to the ACD In-Calls key, but not yet
answered by the agent when the DN key is pressed, is moved back to the head
of its priority grouping in the incoming call queue for the ACD queue.
Disconnect: The total number of controlled calls that were given forced
disconnect by the system. If you want to set a time limit to long conversations,
you can implement a Timed Forced Disconnect timer on each route. Any conversation
that reaches that timer threshold will be disconnected instantly.
Dispatch call: Call center feature that relays a call taken by a "dispatcher" to the most appropriate person to handle the call. Typically, a call is dispatched via pager or cell phone to a representative in the field.
Division: A user-defined collection of ACD queues. Divisions are usually
organized along the lines of functionality or type of telephone activity
(i.e. the Sales division and the Support Division).
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
