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Glossary of Telecommunications Terms - EGlossary of Telecommunications Terms - E

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Telecommunication Glossary - E

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  • EAR: see Enhanced ACD Routing
  • End Office: Switch which connects a customer to the rest of the telephone network.
  • Enhanced ACD Routing: An optional ACD feature that allows supervisors to regulate ACD traffic and to give different RAN and music treatments to calls queued at the same ACD queue.
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