Contact An Answering Service / Call Center Representative
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
Inbound call center service, outbound call center services,
customer service, class registration, seminar registration, and answering services...just
a few of the services we are able to provide for your company. We bring great
people and cutting edge technology together to provide the best in call center
services for your company. We are available whenever you need us and can help
you make the most of your business. If you need services ranging from answering
services, inbound call center services, or total telemarketing call center support,
we will be here.
If you are not
familiar with answering service or call center industry, please review the
following definitions of industry terms so you can become a more educated
consumer.
Local Area Network (LAN): A group of computers connected via a networking
protocol (such as Ethernet, Novell, etc.), that can communicate and share
resources with each other.
Log In IDs: When an agent wants to receive ACD calls at their telephone,
they first must log into the telephone system. Depending on how the telephone
system is programmed, there are two different methods an agent can use to
log in. The first method uses a Log In ID. When the agent wants to take
ACD calls, they enter a (usually four-digit) number. The Northern telephone
system then tracks their telephone activity according to that log in number.
The other method uses a Position ID. When the agent wants to take ACD calls,
they hit their ACD button twice. The Northern telephone system then tracks
their telephone activity according to the position ID of the telephone
that they used to log in. The major difference between the two different
methods is that Log In IDs track the telephone activity of a number (which
may appear at different telephone locations) and Position IDs track the
telephone activity of a particular telephone (regardless of whose using
it). If your agents always sit at the same telephones, then the Position
ID method will track the telephone
activity of the agents (because the activity of the telephone is always
the same as the activity of the agent). If your agents sometime sit at different
telephones, then, in order to track the telephone activity of the agents
correctly, the Northern telephone system needs to be configured to use Log
In IDs.
Longest Wait before Answer: The longest time a call had to wait before being
answered by an agent in the ACD queue. This excludes Time Overflow calls
answered by a target agent, but includes Recall to Source calls answered
by a source agent.
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
