Contact An Answering Service / Call Center Representative
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
Inbound call center service, outbound call center services,
customer service, class registration, seminar registration, and answering services...just
a few of the services we are able to provide for your company. We bring great
people and cutting edge technology together to provide the best in call center
services for your company. We are available whenever you need us and can help
you make the most of your business. If you need services ranging from answering
services, inbound call center services, or total telemarketing call center support,
we will be here.
Glossary of Answering Service / Call Center Terms
Industry Definitions
If you are not
familiar with answering service
or call center industry, please review
the following definitions of industry terms so you can become a more educated
consumer.
Quality of Final Schedule: A service index which measures accuracy of a
Final Schedule; comparison of Final Schedule to required board half hours
based on actual work volume.
Quality of Initial Schedule: A service index which measures accuracy of
forecast and efficiency of scheduling for an Initial Schedule; comparison
of Initial Schedule to required board half hours based on actual work volume.
Queue: A queue is a number of calls that are waiting to be answered by agents
in an ACD queue. The calls are usually assigned to available agents in a
first-arrived, first-answered basis. The queue is the "line up" where incoming
calls wait until they are answered. The queue sometimes refers to the group
of agents available to answer incoming calls to an ACD queue.
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
