Telecommunications Glossary of Terms

Telecommunication Glossary - U

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• Up-Sell: This is the process of selling more products to the person calling than they expected to buy when they first called. E.g. Said by agent to customer at time of order: You can get (??) more for only ($??) more. Or, Would you like a cutting board with that new knife set?
• Utility Commission: Regulatory agency of a government that sets service standards and rates charged for services