Contact An Answering Service / Call Center Representative
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
Inbound call center service, outbound call center services,
customer service, class registration, seminar registration, and answering services...just
a few of the services we are able to provide for your company. We bring great
people and cutting edge technology together to provide the best in call center
services for your company. We are available whenever you need us and can help
you make the most of your business. If you need services ranging from answering
services, inbound call center services, or total telemarketing call center support,
we will be here.
Glossary of Answering Service / Call Center Terms
Industry Definitions
If you are not
familiar with answering service or call
center industry, please review the following definitions of industry
terms so you can become a more educated consumer.
Up-Sell: This is the process
of selling more products to the person calling than they expected to buy
when they first called. E.g. Said by agent to customer at time of order:
You can get (??) more for only ($??) more. Or, Would you like a cutting
board with that new knife set?
Utility Commission: Regulatory agency of a government that sets service
standards and rates charged for services.