Glossary of Telecommunications Terms - V

Telecommunication Glossary - V

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• Voice Response Unit (VRU): Also called Interactive Voice Response Unit (IVR) or Audio Response Unit (ARU). A device with speech recognition that captures information from a caller through them keying numbers on the phone or by a verbal answer. When integrated with a database on a computer, callers can interact with the database system to check current information e.g., account balances, order status, etc., all without speaking to a person.