Contact An Answering Service / Call Center Representative
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
Inbound call center service, outbound call center services,
customer service, class registration, seminar registration, and answering services...just
a few of the services we are able to provide for your company. We bring great
people and cutting edge technology together to provide the best in call center
services for your company. We are available whenever you need us and can help
you make the most of your business. If you need services ranging from answering
services, inbound call center services, or total telemarketing call center support,
we will be here.
Glossary of Answering Service / Call Center Terms
Industry Definitions
If you are not
familiar with answering service or call center industry, please review the
following definitions of industry terms so you can become a more educated
consumer.
Voice Response Unit (VRU): Also called Interactive
Voice Response Unit (IVR) or Audio Response Unit (ARU). A device with
speech recognition that captures information from a caller through them
keying numbers on the phone or by a verbal answer. When integrated with
a database on a computer, callers can interact with the database system
to check current information e.g., account balances, order status, etc.,
all without speaking to a person.