Contact An Answering Service / Call Center Representative
For
more information on our answering service / call center
including pricing and plan details, please fill out the contact form below and
a representative will fax / e-mail you the requested information.
Inbound call center service, outbound call center services,
customer service, class registration, seminar registration, and answering services...just
a few of the services we are able to provide for your company. We bring great
people and cutting edge technology together to provide the best in call center
services for your company. We are available whenever you need us and can help
you make the most of your business. If you need services ranging from answering
services, inbound call center services, or total telemarketing call center support,
we will be here.
If you are not
familiar with answering service or call center
industry, please review the following definitions of industry terms so you
can become a more educated consumer.
Waiting time: The amount of time customers wait before their call reaches
an agent, an Interactive Voice Processor (IVP),
or an Voice Response Unit (VRU).
Weighting: Mathematical process in which certain data is given greater influence
over a final result than other data used in the computation; used in compiling
the Trended Data File.
Work Trunks: This is the number of trunks (including non-ACD trunks) that
are currently enabled.
Workforce Management: The art and science of having the right number of
agents, at the right times, to answer an accurately forecasted volume of
incoming calls at the service level standard set by the call center.
Work Volume: See WVCCS.
WVCCS: Work Volume CCS – The amount of time measured in Centrum Call Seconds
(CCS) or XCS that occupied positions are handling calls during a specific
period of time.