Towing Dispatch Service

Towing Dispatch Service for your Tow Truck Business

Specialty Answering Service's towing answering service is a reliable dispatch service for towing companies. When your telephone rings at our service, your calls are handled by answering service agents who are familiar with answering for towing companies and more specifically your own protocols for dispatch. When you setup an account with Specialty Answering Service, each protocol (messaging, inbound and outbound dispatch) are customized for your towing company. All types of towing related accounts, including auto clubs, emergency responders, and trucking companies, can have their dispatch service effectively managed by outsourcing to our answering service.

A Central Towing Dispatch Service

Our towing dispatch service is a completely customizable service. Though many tow companies utilize the same protocols for dispatch, each one has unique needs where a cookie cutter approach to account setup many times will fall short. If we are using our dispatch system or logging into your own web based system, we act as a central dispatch office of your towing company and are available 24 hours a day. We provide live dispatch 24 hours a day, 7 days a week when you are unavailable.

From answering your calls in the name of your towing company to responding to your calls as you need, we can act on your account as you instruct. Our towing answering service is a dispatch service for tow trucks and towing companies like your own.

Specific Dispatch for the Towing Industry

We are able to produce real time instant messaging and dispatch services and we always provide a live person to answer your telephone calls. All of our operators are trained on your account and all understand that towing calls are important and require immediate dispatch to toe appropriate parties. Therefore, messages are always verified before they are dispatch and the callers are managed with a calm professional manner. From 24 hour service to acting as an overflow call center of your own toeing company, Specialty's towing answering service can improve the way your tow company dispatches and responds to its customers. We can:

• Deliver your messages via email, fax, text messaging, or patch calls directly to the tow operators telephone based on your requirements.
• Answer for all type of services that require telephone towing dispatch including local municipalities, auto clubs, police departments, fire departments, and emergency first responders.
• Customize each account to fit your needs and develop an integration that will work with your own existing system
• Take credit card payments over the phone by interfacing with your web based payment system or process the payments on our own merchant account.
• Provide you with a toll free telephone number to advertise on your marketing materials or just to forward your telephones to our towing answering service
• Offer priority queuing at a premium price to ensure no law enforcement or emergency calls are ever placed on hold for any reason

We provide high quality answering services to businesses throughout the United States and Canada. If you have a towing company and are not dispatching efficiently, you are hurting your business, Outsourcing to our answering service means you will not need to change anything about your business. We can work within your own protocols and adapt to your dispatch model. Contact our towing answering service today at 1-888-532-4794 to learn more about the features of our service.