Up Selling / Cross Selling

Up Selling Services & Cross Selling Services

Up selling is a sales approach which entails an on-the-phone representative offering callers a better or alternative option when they call to order a product or service. Representatives can offer a special deal or an upgrade that your callers may not have known about. When customers agree to these offers, you will gain a higher profit that originally would not have been made.

Cross selling is the selling of new products and services to your current customers. If your company has already established a solid customer base, cross selling is an effective method to attract consumers to other or new products. You already know your customers' needs, so cross selling will only enhance the sales process.

Up Selling and Cross Selling Helps Your Company

Specialty Answering Service offers up selling services and cross selling services to increase your company's revenue and sales rates. Our trained team of representatives knows the special offers available and will effectively attempt to sell them to your callers. How can the use of up selling and cross selling help your company?

• Increase productivity for each phone call
• Increase efficiency of sales by selling more products per order
• Reduce repeat and escalated calls
• Build a good relationship with prospective customers

The Process for Your Company

Your company will benefit from these services. When our agents receive an order over the phone or call a client who has previously ordered from you, the offers made will help build a good rapport, because your new product or deal will benefit your customers. They will trust you and your products and in return will be more interested in purchasing from your company.

When your company partners with our up selling and / or cross selling service, we work with you to set up a script that will be used when speaking with your clients. Our skilled team of sales representatives is trained to sell your new product or service to callers. We can follow a script that your company provides, or you can simply provide us with information on special offers that you would like sold.

How Your Company Wins

Our agents are trained to use effective methods when up selling and cross selling. Here are some of the techniques we use to enhance your sales.

• Be calm with the customers. Allow them to vent.
• Do not overwhelm callers with policies and regulations
• The customer is always right.
• Ask open-ended questions.
• Offer deals that fit the customers' needs. Appeal to emotion.
• Use command words when proposing the sale.
• Sell the benefits of the product or service.
• End the call/sale on a positive note.

Up Selling & Cross Selling Gets Results

Utilizing up selling and cross selling will maximize your income and profit opportunities. These services will boost your customer loyalty, because they know they can trust your service or product. At Specialty Answering Service, we know how important it is to sell your product and to have customers who trust you. We can help you improve your sales through this simple service.

Whether your callers find your product in a magazine, online, on television, or by any other method, our representatives are trained to turn their order into a greater sale. Your company wins because your customers purchase more and trust more. Whether your callers opt for an upgrade, a special deal or a better product, your company will benefits from the service.

For more information about our operators and how we can work with you to setup the most effective up selling and cross selling strategy for our operators to engage in with your inbound callers, call our answering service at 1-888-532-4794 or contact our answering service online.