By submitting my form, I hereby authorize Specialty Answering Service (SAS) to be my answering service and act as my agent for all telecommunications services related to receptionist services, customer service, sales, order entry, and other outsource telecommunications services offered by SAS. I have read all SAS's terms and conditions and understand that any service relationship between SAS and my company is bound by these terms and conditions. I authorize SAS to verify the information I have provided including all credit and bank account information. Initiation and activation of my service requires approval by SAS.
Specialty Answering Service's Terms & Conditions
BILLING: For all per minute plans, auto payment by credit card or check by phone is required and a credit authorization limit is to be established. All plans (per call and per minute) have a minimum $50.00 non-refundable set-up charge applied to up to one hour of customized training, programming, and scripting. Base rate is due in advance and overage minutes / calls over are billed the following month. If the use of services depletes the base rate, Specialty Answering Service (herein referred to as SAS) reserves the right to require that the base rate be restored. For per call accounts, monthly call count includes all inbound calls, outbound actions, emails, and faxes. Per minute includes all actions. All per minute calls are measured in six (6) second billing increments and calls have a minimum of thirty (30) seconds. Time of call is measured from connect to disconnect time as recorded by SAS’s telephone carrier. Per minute charges include all inbound and outbound actions. Invoice terms are 20 days from date of invoice. Payments must be in possession of SAS on or before their due date. SAS reserves the right to require payment outside of a regular billing cycle. If bill is not paid within 15 days of the due date, a $10.00 late fee is applied the balance. A $25.00 fee for returned check will be charged to cover bank fees. Accounts 30 days past due will be shut off for non-payment. Accounts that are shut off for non-payment are sent to a connection agency and a 25% charge is added to total due for their fees. To dispute any charges on my bill, I agree to send SAS written notice of the dispute within thirty (30) days of my statement date or the statement and the charges on the invoice will be deemed payable in full. I will provide detailed information of the dispute to the best of my abilities including all applicable bank and credit card transactions and I agree to cooperate with SAS during their investigation of the dispute. If SAS initiates legal proceedings to collect any amount owed to SAS and the courts or verdict rules in favor of SAS, I agree to pay a reasonable amount of SAS’s attorney fees and subsequent associated court costs associated with any judicial proceedings or appeals. In accordance with this agreement, I waive all rights to a jury trial.
SERVICES: SAS is to provide inbound or outbound telephone answering service or call center services pursuant to my choices when my account was first setup and I agree to those services in accordance with the terms and conditions of this agreement. SAS agents will capture information and data as required in my script or protocol utilizing an e-mail, fax message ticket, entering my information online, or utilizing another means of electronic transmission within the capabilities of SAS. I understand that I must provide any telecommunications equipment or services that are used to deliver my messages to me including e-mail, pager, fax services, call forwarding services, cell phones, and any and all telecommunications devices or services outside of those provided by SAS. SAS agrees to make reasonable efforts to perform all services requested upon acceptance and approval of my account. SAS intends to provide service pursuant to this proposal. SAS cannot control failures in telephone, electric service, or other matters beyond its control and shall not responsible to me for interruptions of service caused by matters beyond SAS’s control. If I am expecting an increase in call volume, I agree to give SAS at least five (5) business days notice so SAS can appropriately staff my account. Initial staffing of my account shall be based on projections and program deposits.
IMPROPER USE OF SERVICE: I will not use SAS’s service for any illegal, illegitimate or fraudulent purpose. If SAS believes I am using their service for such a purpose, SAS has the right to terminate my service without giving any prior notice to myself. I will also not sell their service or make it available to any parties without written approval from SAS. The service will only be used by me or my authorized agents. The service is owned by SAS including all copyrights and trademarks.
TERM: This agreement shall be on a month to month basis (One month minimum) and shall continue unless cancelled by either party upon thirty (30) days written notice. SAS agrees to provide telephone answering service and call center services up to 24 hours per day. I shall not use SAS’s service for any illegal, illegitimate or fraudulent purpose and agree to adhere to the terms and conditions of this agreement. If SAS believes I am using their service for such a purpose, SAS has the rite to terminate, suspend, or restrict my service immediately without prior notice for any violation of these terms or any activities which SAS deems fraudulent or illegitimate.
REGARDING ERRORS: I agree that, due to the nature of oral communications, SAS shall not be held responsible in any manner for accuracy in receiving and transmitting communications under this agreement. SAS makes no guarantee that it will be equipped to handle unexpected increases in call volume. SAS does not guarantee that its service is error free, information will be transmitted without delays, the security of information carried over any telecommunication medium, or that data will remain uncorrupted and otherwise intact. SAS will engage in all reasonable efforts to provide service to its customers. If any error occurs where I feel SAS was not providing appropriate services which resulted in error in message reception or transmission, it is my responsibility to inform SAS within thirty (30) days following such reception or transmission. Any credit for such errors in transmission or reception shall be at the discretion of SAS and any credit offered on my account will be applied to my account and any forthcoming invoices. Credit for SAS’s actual charges shall be my sole remedy. If SAS assumes responsibility, it shall only assume responsibility for direct damages and not for any indirect damages (including loss of profits, loss of business, loss of revenue, loss of property) for any cause of action. Any liability SAS takes shall be limited to the amounts I paid SAS for their services during the time of the incident.
CONFIDENTIALITY: Each party agrees that it will not permit the duplication, use, or disclosure of any confidential information including reports and summaries of activities of the parties, person or entity unless written consent has been obtained from the other party. Confidential information shall not include information that is generally known by the public and any competitors of either party or is required to be publicly disclosed by law, regulation or other acts of governmental authority.
AUTHORIZATION: All services SAS provides to me are subject to the approval of SAS. I hereby authorize SAS to investigate my credit if they deem it applicable to the nature of my account. SAS reserves the right to request a letter of credit from my bank or financial institution and/or security deposits to ensure my account remains in good standing. I understand that my responsibility for payment to SAS for all charges and services rendered shall survive any termination of this agreement for whatever reason.
FREE TRIALS: Any free trial period offered for any length of time is limited to 250 calls (as defined above) or 200 minutes (as defined above). If customer exceeds the limits of their free trial, SAS reserves the right to cancel service without notice until a signed agreement has been received by SAS and billing / payment arrangements have been made. All trial accounts are bound by the terms of this agreement. Some accounts may not qualify for a trial period.
OTHER: This agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction of the State of Pennsylvania, without regard to the principles of conflict of laws there under. In the event of legal action, I agree the location of the venue will be in any state of federal court which has jurisdiction over business dealings and actions performed in Montgomery County, Pennsylvania. The terms and conditions of this agreement may be amended or waived provided written consent is obtained from both parties, SAS and customer.