Answering Service & Call Center Solutions for Utility Providers
Competition is always a good thing. In the answering service business, the better the competition, the better each office performs. The Utility (water, phone, electric, gas) at one time did not have competition. The consumer had no choice, so whatever service was provided had to be good enough. Years ago, the government opened the doors to competition and with that several new players emerged in the utility game.
With competition comes innovation in the form of these businesses outsourcing to call centers like Specialty. Today, most energy companies utilize an outside call center like Specialty to help manage their communications. And don't outsource to just any company. You need someone with staffing experience, experience managing large spikes in inbound call volume (like during power outages and emergencies), and experience keeping customers happy. Don't worry, we are all of that rolled into one! We have created the most responsive solutions at affordable rates.
We are able to handle any and every type of call; from billing questions, service issues to emergency outages. While competition is a positive thing, it also puts pressure on to keep existing customers. This is why a level of service is needed to ensure that the customer is satisfied.
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