Virtual Answering Service, Virtual Office

A Virtual Answering Service Is An Affordable 100% Live Answering Service Alternative

A virtual answering service is where the owners own an "idea" of an answering service. There is no equipment to buy or lease and no space to rent. The bulk of the staff is compromised of off-site operators who work from home at terminals. The software used to run the virtual answering service provides virtual DID numbers to the client. When these numbers are dialed, the numbers automatically get transferred to the off-site operators terminals who manage the calls. From the customers point of view, this virtual service operates the same way as the traditional answering service.

Here at Specialty, we define the term Virtual Answering Service in a different way. First, we provide answering service and receptionist services in an offsite location. This gives you the benefit of having a receptionist or a full answering staff in your office without ever staffing and hiring an answering service. By outsourcing to our virtual answering service, we help your business by providing 24 hour answering service support but in a virtual location.

Another virtual answering service option we provide is a service that gives callers the option to speak with a live answering service operator but after they are greeted by automation. We provide a service where your calls are routed directly to voicemail with the option of the caller to press a number to speak with a live operator (i.e. press 1 to speak with an operator). Because there is no direct live operator support for this feature and the initial greeting is managed by an auto-attendant, we are able to provide this service at a lower rate than our regular service call plans. This feature is also ideal for companies who wish to screen their calls, reduce spikes in call volume due to telemarketers, and enjoy the luxury of a live answering service without paying a higher premium.

As with all of our call plans, you have the option to upgrade plans and change your protocol. If you want your virtual answering service directed immediately to a live operator or if you want the callers to have the option to speak with a live operator after reaching automation, we can assist. If you are new to the concept of utilizing an answering service, we recommend utilizing our virtual feature as an introduction into what a company like ours can do for your business.

Virtual Answering Service & What We Can Do For Your Business

Specialty's virtual answering service is a flexible virtual office staff that works for your company when your telephone rings at our call center. We offer a range of virtual answering services that range from basic telephone answering service support and go to inbound and outbound telemarketing campaigns and order processing and fulfillment services. Our services go far beyond traditional answering services and toward a virtual answering service as our operators truly work for and represent your business. We offer virtual receptionist solutions for your business which is a combination of all of our answering services and all receptionist services you would expect from a full time office employee but in a virtual answering service environment.

• Answering Services: 24 hour virtual answering service message management and dispatch
• Call Center Services: Help desk services, order processing, frequently asked questions, all done in our virtual answering service location
• Voicemail Services: Virtual voicemail solution hosted in our answering service

To find out more about how our virtual answering service is helping businesses like yours, please fill out the contact form below. We have helped small businesses to large national businesses and our customers range from HVAC companies to government municipalities and everyone in between. Our virtual answering service promises to meet and exceed your expectations.

If you are apprehensive about using an answering service for your business or have used one in the past and were less than satisfied, please consider utilizing our virtual answering service for your business. You will be surprised with the option of speaking to a live voice can do for your business.