Virtual Answering Services

A Virtual Answering Service Is An Affordable 100% Live Answering Service Alternative

A virtual answering service is where the owners own an "idea" of an answering service. There is no equipment to buy or lease and no space to rent. The bulk of the staff is compromised of off-site operators who work from home at terminals. The software used provides virtual DID numbers to the client. When these numbers are dialed, the numbers automatically get transferred to the off-site operators terminals who manage the calls. From the customers point of view, this virtual platform operates the same way as the traditional answering service.

Here at Specialty, we define the term as more of a virtual office phone answering service. First, we provide answering service and receptionist services in an offsite location. This gives you the benefit of having a full staff in your office without ever hiring employees. By outsourcing, we help your business by providing 24 hour support but in a virtual location.

We also provide a service that gives callers the option to speak with a live operator but after they are greeted by automation. We provide a service where your calls are routed directly to voicemail with the option of the caller to press a number to speak with a live operator (i.e. press 1 to speak with an operator). Because there is no direct live operator support for this feature and the initial greeting is managed by an auto-attendant, we are able to provide this service at a lower rate than our regular service call plans. This feature is also ideal for companies who wish to screen their calls, reduce spikes in call volume due to telemarketers, and enjoy the luxury of a live answering service without paying a higher premium.

As with all of our call plans, you have the option to upgrade plans and change your protocol. If you want your system directed immediately to a live operator or if you want the callers to have the option to speak with a live operator after reaching automation, we can assist. If you are new to the concept of utilizing an answering service, we recommend utilizing our virtual feature as an introduction into what a company like ours can do for your business.

Our Virtual Office Phone Answering Service & What We Can Do For Your Business

Our employees are teams of staff that works for your company when your telephone rings. We offer things from basic telephone answering service support and go to inbound and outbound telemarketing campaigns and order processing and fulfillment services. Our services go far beyond traditional answering services and toward a virtual solution as our operators truly work for and represent your business. We offer virtual receptionist solutions for your business which is a combination of all of our answering services and all receptionist services you would expect from a full time office employee but in a virtual answering service environment.

• Answering Services: 24 hour message management and dispatch
• Call Center Services: Help desk services, order processing, frequently asked questions, etc.
• Voicemail Services: Virtual voicemail solution

To find out more about how Specialty Answering Service is helping businesses like yours, please fill out the contact form below. We have helped small businesses to large national businesses and our customers range from HVAC companies to government municipalities and everyone in between. We promise to meet and exceed your expectations.

If you are apprehensive about outsourcing or have used answering services in the past and were less than satisfied, please consider utilizing us. We are different (in a good way). You will be surprised with the option of speaking to a live voice can do for your business.