Virtual Assistants

Outsourcing to Our Trained Virtual Assistants Lowers Business Costs

A virtual assistant is someone who specializes in providing ongoing, collaborative administrative assistance from a remote place of operation, utilizing the many advantageous pieces of communication technology available. Specialty Answering Service provides only the best assistants through our screening process, hand-picking the people most qualified to help your business run smoothly. There are many advantages to having off-site assistants; they have intimated knowledge of your company and can provide many of the same services as an in-house secretary at a fraction of the price.

Be More Productive with Someone from our Call Center Helping Your Business

Your assistant works specifically with your business, you can decide what functions they can perform to help you become more productive. While your imagination is your only limit, in addition to basic service, here are some of the more basic tasks assistants are often asked to perform:

• Call Screening and Transfer: We will get to know your company's organization to efficiently screen and transfer calls
• Answering Service: Basic tasks including call answering and message dispatch services performed by call center experts
• Appointment Scheduling: Inbound or outbound, have your assistant handle your calendar and appointment book
• Order Processing: Take orders even when you are not around with the assurance they will be correctly taken and processed
• Customer Service: Since your assistant will know the details of your business, they can easily provide customer support service to customers
• Outbound Services: We can follow up on prospective calls or deals by calling people back

Inbound and Outbound Call Services

Just as with all of our answering services, you know that you will never miss a call with your dedicated virtual assistant to handle the phone lines for you. They will know your schedule better than anyone and can thus make appointments so that you don't have to deal with the headache of juggling your schedule. Whether it's greeting and selling to new callers or chatting with old customers, our staff will become familiar with who calls your business and can develop relationships with clients, often making it appear as if they are sitting at a desk right next to yours.

As for outbound services, we can perform all of the duties you need. They can follow up with customers to gauge satisfaction or read a customer survey, or they can follow up with potential clients to help finish a deal. They can make cold calls to generate leads according to your call list. Whatever you need, we are the effective dedicated solution you are looking for so that you don't have to deal with a rotating cast of call center employees.

Our Virtual Assistants Can Provide Affordable Office Support

Our service is very affordable because of the high retention rate. We have low employee turnover because our assistants get to work from their own home or office, increasing employee satisfaction. You also save the expenses included with having the office space and healthcare costs of an extra employee. Many of our clients prefer U.S.-based assistants because of the language barrier and for the assurance working with a fellow countryman provides – we provide this service at a very affordable rate. Talk to us about a monthly contract that can be renewed according to your needs and satisfaction.

Contact us today at 1-888-532-4794 to see how our answering service agents can act and represent your company as your virtual assistants.

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