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Customer Service Questions & Answers

Our Virtual Office Is More Than An Answering Service

Our virtual office answering service helps increase your businesses revenue while lowering your budget. We do this by giving you access to our live receptionist services where one of our virtual office receptionists answer the telephone call, take a message, and handle the call just as your own office staff would. With our service, never miss another important call again because of voicemail or inability to answer the phone call. Our answering service gives callers a great first impression of your business. We are affordable, on month to month plans, is available on a per call or a per minute pricing structure, and with quick account activation, can help your business increase its profits quickly.

Establish Your Virtual Office Today

Using Specialty Answering Service as your virtual office acts much the same way as a traditional office model. Our virtual office answering service provide you with a live receptionist that will be able to answer your phone calls in your company name and follow your message taking and dispatch procedures just as your own office staff or receptionist would. When your customers contact you, they expect to have their needs met. If you are using a voicemail service to manage your inbound customer calls, you could be losing money. All phone calls are valuable and the only effective way to manage those calls is with a live voice.

You can finally give your clients what they want. From around the clock customer service to a great first impression of your business for new customers, a virtual office service is more beneficial to small businesses then hiring your own office staff. Using our answering service means your calls will be answered by a live receptionist during regular office hours, after hours, and anytime you are unavailable to answer your calls. Simply forward your office phones to us when you are unavailable or configure your phone system to roll the phones over to our answering service if the phone rings over a set number of times.

Additional Services

In addition to simply providing a live operator presence / receptionist presence, we can also set you up with a voicemail box onsite. Though calls will always be answered by a live operator, voicemail is a helpful way to do business and many times a necessity. We can route callers to your voicemail box that we have hosted onsite or we can patch the caller directly into any office voicemail system you may already have. With Specialty Answering Service, there is never any equipment to buy, no extra services, etc. Each service we provide helps you increase your profits while keeping your budget low.

Our services completely comprehensive. In addition to basic live voice message taking or voicemail services, your profile can also include the ability to:

  • Set Appointments
  • Take Reservations
  • Take Phone Orders
  • Perform Help Desk Support
  • Inbound Surveys
  • Provide a Toll Free Number

Our service is a part and affordable solution to hiring your own in house office staff. We offer a professional level of service for a small business in need of part time administrative assistance, a sales staff, or any other type of office help. When you Specialty Answering Service, you have access to the most professional phone answering service and contact center professionals. Call us today at 1-888-532-4794 to find out more about us and how we can help your small to medium sided business.

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