Virtual Operator Answering Service

Virtual Operator Answering Service Combines Live Telephone Service & IVR Support

Specialty Answering Service is a premium telephone answering service. We represent your business with receptionists in our office operating as a virtual operator receptionist capacity. Specialty Answering Service is more then an answering service or message service, our operators are friendly receptionists who answer your calls in our virtual location. We can combine our virtual operator service, live operator service, and automated answering service and IVR procedures.

If your team works from an office, from home offices, or from different international locations, our virtual operator answering service can help solidify your team by offering a centralized receptionist, sales, customer service, and dispatch service. Our operator can act as your own operator would in your own office. Our answering service operator will greet your callers, patch callers directly to your extensions or office, have the ability to transfer callers to voicemail we host onsite, and even text message you about the status of the inbound phone call.

Virtual Operator Has Many Capabilities

When you utilize our virtual answering service operator, you can have messages delivered to you in any number of ways including:

• Voicemail: We can interface with any hosted voicemail system you have or we can setup a voicemail system on site.
• Text Messaging: Our answering service operators can text message your phone call information to your cell phone.
• Online Message Retrieval: We can setup an online interface where you can receive your messages online. This can help solidify your team by offering one venue to check their messages.
• Fax Message: We can fax your messages to you every morning, every night, or whenever convenient.

In addition to many ways to deliver messages, when you use our virtual operator answering service, we open up new communication channels you may not have had access to including:

• Live Chat: Our answering service can setup a live chat service that will be enabled on your website and monitored by our virtual operators.
• Email Response: Our operators can receive and respond to emails and enter information into your customer database.
• Fax Service: We can respond to your faxes and reply to your customers just as a real receptionist would in your office not operating in a virtual capacity.

Our customers include small businesses, professionals, mobile business, sole enterprises, and more. If you are using our answering service for your overflow periods, when you are away from your office, or just unavailable, we can work with your business. We stand apart from our competition by offering a premium level of operator answering service and we can help you stand out from your competition by answering your calls and providing a professional (and affordable) 24 hour receptionist. Contact us today at 1-888-532-4794 and see what we can do for your business.