Virtual Phone Systems

Use Virtual Phone Systems to Stay Competitive

A virtual phone system goes by other names such as Virtual PBX or virtual phone services. These phone systems are essentially a virtual telephone answering service because there is no equipment to buy and the purchaser pays a fee for use (either in a flat rate per month or based on the amounts of minutes they have used up on the hosted virtual phone system. While there is no hardware, many times the consumer is turned off by the virtual phone system service after they realize they will be paying per minute of usage for automation & no live operator receptionist bundled service.

Most systems have an online interface for managing incoming calls. Popular options are dial by name directories, multiple extensions, options to leave messages, and more. With a virtual PBX system, you are able to redirect (or call forward) your phone to the phone number of the virtual phone system provider where your calls will be managed. Many times, you can even route a fax line to a provider where the faxes will be converted into digital files (such as a .tiff or .pdf). These sype of systems help businesses stay more organized - period.

Specialty's virtual telephone answering service protocol is able to offer a virtual phone system as part of any call center or telephone answering service package. We can record calls, have a pre-operator announcement (also known as an Auto Attendant), provide voicemail as a stand alone or with operator revert, online message pickup, and fax to email service. While our service is promarily a telephone answering service or call center service, the capabilities of our virtual phone system is not as robust as a business whose primary enterorise is that. This is why we have partnered with the following companies to offer your small business a complete answering service solution. When you usilize them for your needs, simply program an extension to ring to the number we provide you at our call center so a live voice is always there to answer your calls.

• Grasshopper: Grasshopper was once known as GotVMail.com. Like other virtual providers, they offers unlimited extensions, a good amount of initial inbound minutes, call forwarding, call holding, call transfer, follow-me service, voicemail to email, dial by name directory, and other features too vast to list here. Through them, you can even procure a vanity toll free number.
• Ring Central: Ring central is essentially the same service as Grasshopper, just by a different name. The initial monthly fee is a bit higher with Ring Central but the overage minute rate is a bit lower so the invoice should be even at the end of the month. Ring central also charges for additional extensions and does not have the ability for conference calls (where Grasshopper does).