Voice Answering Services

We Offer Businesses a Mix of Voice Services and Live Answering

Specialty has been providing telephone answering services for more than twenty-five years. From the very first phone call, delivering high quality call center services has been the mission of Specialty Answering Service. Even though much has changed since 1985, the mission remains the same. And it has through the many changes and advances that the answering service industry has experienced throughout the years.

With the advent of the internet and great strides in both computers and telephony, answering services have little resemblance to the call centers of yesteryear. Yet, as technology has progressed the need for live voice answering services has never been greater. In fact live voice services can be offered as a standalone service or in conjunction with other types of messaging options. The three main types of voice answering services are:

Live Operator Voice Answering Services

Live operator voice messaging is the cornerstone of Specialty Answering Service. By offering businesses and professionals, a live voice at the other end of the telephone, helps Specialty take companies to the next level. A live operator service is the most effective in lead capture, and helping companies put their best foot forward. With a live operator voice answering service, a business has piece of mind that each and every phone call will be handled with the attention that it deserves.

Live answering is a necessity in many industries including, medical, mechanical contractors, as often times there is a need for immediate response and emergency dispatch.

Automated Voice Answering Services

Automated services are more commonly known as voicemail. Voicemail has evolved since its inception in the early eighties. While initially voicemail was not much more than an answering machine without a micro cassette tape, the feature rich messaging system has become integrated into everyday life. With nearly every man woman and child in the United States having voicemail on their cell phones, land lines and business phones, voicemail is as common as hand held devices.

Specialty integrates automated voice answering services together with a live operator. By taking the feature rich voice product and weaving it into a team of live agents can open possibilities that years ago were not available. Specialty can take messages via live operator, send those messages to a voicemail, which in turn will send the message automatically as an email.

Intelligent Voice Answering Service (IVR)

Still in its infancy, IVR is an amazing technology. While many answering services view IVR as a threat, Specialty embraces the technology. Working with a team of developers, Specialty is creating IVR applications that will work as a standalone agent or as a complimentary piece of the live operator puzzle.

Regardless of the type of service a company needs, Specialty Answering Service is the company that can provide a variety of messaging solutions.