Web Chat Services

Web Chat Services

Specialty Answering Service's live web chat services uses state of the art technology to interact through live internet chat directly window to your web enabled customers. Instant messaging and web chat services are becoming a necessary component in company's communication efforts. Like a telephone answering service, a web site's live chat capabilities need to be staffed around the clock. Because business no longer operates from 9am to 5 pm, Specialty Answering Service's live web chat services will handle all of your companies live chat needs, 24 hours a day, or at the times when you are not available to do so. Instant message services are a gateway to revolutionize sales, help desk, and customer support.

How Our Chat Services Work

Specialty Answering Service will have your website manned 24 hours a day. We will answer any questions and provide full communications through web chat services. Just like your phones, your website needs around the clock attention. Each and every live chat "event" will be handled in the exact manner that you would handle yourself. We use technology to provide a chat module on your website that will me monitored by one of our contact center agents. Our operators interact with your web visitors and enhances their experience with your business by offering 24 hour live customer service and support. We give you the opportunity to chat with your visitors in real time using the communication methods they choose.

Our web chat software can be installed in your existing website easily and be monitored by our call center staff and customer service agents. If you already have web chat services installed on your site, you can provide logins for our contact center agents to monitor your live chat when you are unavailable. We can act as an overflow web chat operator or a sole chat operator.

Advantages of Our Web Chat Services

Live chat can be the gateway to sales, orders processed, up selling and cross selling. An instant messaging service can give your company a distinct advantage over your competition. As the world becomes more dependent on the World Wide Web, live chat services are a must for any business that wishes to compete in today's business environment. Your website is one of the most valuable tools in your company's success, and live chat is the ideal support system for that tool. The importance of live chat is giving your customers alternate communication methods to contact you how they feel comfortable contacting you. Some customers want to use the telephone, others email, and others want information to be provided to them as soon as they visit your web site. Specialty Answering Service can provide support for all communication methods to enhance your customer experience. If you are not catering to your customers and offering a live web chat service to your web visitors, you are losing a percentage of sales and taxing your customer service by not offering those interactions with customers on the web as a live chat conversation.

What Our Web Chat Services Include

Our web chat services enable your website users to interact with a qualified operator at our call center who acts as a representative of your business and answers customer questions and requests. We can invite web visitors to chat, create canned messages to optimize conversations and keep your costs at a minimum, and produce comprehensive reports including operator time data and visitor data. Live web chat services increase sales conversions by offering your customers answers when they need them. This contact center service opens another communication channel for your customers to contact you on. Our web chat services include:

• Live one to one conversations from your web visitors to our contact center agents
• Multilingual and bilingual chat services
• Web page and document push to guide your visitors to the appropriate page on your web site
• Back end analysis of operator time, visitor pages, visitor location, and more
• Delivery of chat transcripts for you to review and log
• Multilevel support for all of your different departments

Contact The Web Chat Experts

We are contact center experts and have experience working with customers through all communication methods. If you already have a web live chat or instant messaging service that you use and are unavailable to monitor it 24 hours a day, or want that feature available on your website but don't want to leave it abandoned, contact the experts at Specialty Answering Service to deploy your web chat solution today. Please fill out the contact form below or contact us at 1-888-532-4794.

Contact us today and let our instant messaging services help connect your web visitors with a live contact center representative