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10 Tips for Outsourcing Your Order Taking

Woman On The Phone

If you’ve ever placed an online order, you’ve probably fumbled around, surfing your favorite retailer’s website for the perfect product. When you don’t know the item number or exact name of what you’re looking for, it can take a little time to fill up your shopping cart. That’s fine if you are sitting on the couch watching HGTV while you browse. But what if the order is being placed over the phone with the help of an answering service? Do you want the experience to be: A) long and drawn out, or B) handled as efficiently as possible? We’re guessing that both you and your customers would opt for B.

If your answering service is managing e-commerce orders, there are a few website tweaks you can put in place to ensure that each customer’s phone call goes as smoothly as possible.

The answering service will also work with you on programming your script to improve call flow:

If you run a web store and outsource customer care to reduce overhead, following the guidelines above will help you get the most out of your service, and keep the orders rolling in 24 hours a day, 365 days a year!

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