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It’s not too late for a business contingency plan

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The coronavirus situation is reminding us that the world is completely interconnected. The global coronavirus pandemic is affecting our families, our businesses, and our way of life. During this time, we’re reminded that every business, large or small, needs a plan to meet any disruption with confidence.

Over the past week, our staff has been speaking to many small businesses whose teams are feeling overwhelmed by inbound calls dealing with the COVID-19 pandemic. Companies are short staffed or working remotely for the first time, and the volume of calls companies are getting is not going down. Customers are calling with questions and business staff is not equipped to handle the calls alone. At SAS, we have our own protocols to make sure your business is able to stay open and receive calls. If you’re using an answering service or virtual receptionist service as part of your crisis communication plan, we’re here to help.

Create your plan

A good outsourcing plan involves the following:

Align your communication

Communication is essential during any crisis. For your plan to be effective, you’ll need clear communication channels for your customers, employees, and even vendors. To make sure the answering service is representing you during a crisis, we recommend the following:

After a crisis

After your business has returned to normal operations, be sure to touch base with your staff to evaluate how your crisis communication plan worked and what can be improved.

No matter the disruption, your business is never in it alone. Answering services and virtual receptionist services like SAS are always available for your business.

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