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Learn How To Get The Most Out of SAS

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At Specialty Answering Service, we’ve been committed to the success of small businesses for over 30 years. We’ve helped thousands of businesses grow with the help of our live operator answering service. We’ve learned what works for businesses, and where we can improve to help you build value through your relationship with us. We’re committed to your success and we want you to get the most out of our answering service and our software platform.

We’re committed to helping you reach your business goals, which is why we believe that learning about our system is essential. In this post, you’ll learn:

  1. Where to turn when you need answers or help
  2. How to make some basic adjustments on your script and where messages are delivered
  3. What advanced features are available at no extra cost
  4. What features you can add to your subscription

1. Where to turn when you need help

Whether you have questions, concerns, or need to make updates, our customer support warriors have always got your back. You can contact customer service via phone, email and live chat Monday through Friday, 8:30am-6pm EST. In an effort to maximize our availability, we also utilize an on-call system that allows our support team to be available via email after hours and on weekends. Depending on which service level you are on, there are others ways you can get assistance as well:

Per Minute

If you are on our Advanced, or per minute service level, you have complete access to your account via your online portal and mobile app, and can make changes any time. If you have questions, you can always access our online help desk which includes a lot of helpful information, including walk through tutorials. However, if you are unable to find what you are looking for, you can send our support team a message right from your portal or app, and our reps will get back to you as soon as possible. Our normal turn around time during business hours is 2 hours or less, and our normal turn around time during after hours is within 12 hours.

Per Call

If you are on our Essentials, or per call service level, you are able to call up your own forwarding line and ask the operators for assistance. They are able to relay messages to you and make on-call/scripting updates while you are on the phone. If you need further assistance or have questions they cannot answer, they will happily create a support ticket for our in-house customer service reps to reply to as soon as possible. Our normal turn around time during business hours is 2 hours or less, and our normal turn around time during after hours is within 12 hours.

2. Let’s do some simple stuff

While our support staff is great at helping make changes to your account, some updates are simple enough that you can save yourself some time by making them yourself. These include:

3. Advanced features you can use, for free

At Specialty Answering Service, we want to arm our customers with as many tools to help their business as possible, which means most of our advanced features come complimentary with the service. So, even if you’re on our lowest plan, you still have access to app integrations, interactive portal features, and more! Here is a comprehensive list of the advanced features you can use, free of charge:

4. Like add ons? We’ve got them!

In addition to our advanced features that come complimentary with your service, we have other features that can be added on for an extra monthly charge. Some of those add-on features include:

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