Telephone answering services help businesses manage customer communication 24 hours a day. Having live receptionist represent your business is you offering the most personal customer service experience imaginable. Powered by real people (even after hours), SAS is ready right out of the box, integrates with the software you’re already using, and we have pricing plans for any sized business. Sign up for our free answering service online today.
Frequently asked questions.
If your business is growing rapidly, or even outgrowing what your own receptionists can handle, a live answering service is just what you need. Whether we’re your call center service, virtual receptionist service, or answering service, all of these solutions are a means to better customer relationships.
How does the 14 day free trial work?
After speaking with our Sales team and providing them with your call handling, we will program the account and activate the trial. Depending on the complexity of the account, programming can take anywhere from 20 minutes to 72 hours. Once your answering service script is programmed, you’ll receive a notification letting you know the free trial is active. From there, you are free to make test calls yourself, or go live right away with your customers. After the 2 weeks or 200 calls/minutes are up, your free trial will end.
Can I get a demo of the answering service first?
You bet! Our Sales Team can show you how the answering service app works, what your messages will look like, how to update your call handling, and more. We can also call the operators with you on the line so you can hear how the answering service sounds.
Is the free trial really free?
Absolutely! We don’t require a credit card or any other payment information to get started on the free trial. While you’ll have ample opportunities to provide payment information throughout the trial, if there is no credit card on file by the time your free trial is over, the answering service will automatically shut off. No strings attached!
Can you provide a toll free number during the trial? A local number?
We can provide either a toll free number or a local phone number during your free trial period. Our toll free numbers are based on availability with prefixes including; 800, 855, 866, 888, etc. For local numbers, our sales representatives will ask you which area code you prefer.
Do you need a credit card? Any payment information?
You do not need a credit card or any other form of payment to sign up for the trial. However, if you wish to continue service once the trial is over, a credit card is required.
Do you bill by the minute or by the call?
Both! We have two different tiers of service which are billed in two different increments. On our Advanced Answering Service, we bill by the minute and on our Essentials Answering Service, we bill by the call.
If I choose to move forward after the free trial, how can I pay for the answering service?
The first invoice will be due on receipt via credit card, and a credit card is required to be on file for the first 6 months that you are on service. We use the credit card to fund your regular cycle invoices as well as any auto upgrades you may receive. However, you are free to pay your regular cycle invoices via check or eCheck, just as long as we receive payment prior to the invoice due date so the card on file is not processed. After the 6 months are over you are free to remove the card as long as your account is in good standing.
Is outbound telemarketing included in the free trial?
No, our outbound telemarketing services are not included in the free trial. In order to activate the outbound telemarketing app you’ll need to be on the 1,000 Minute Plan for at least 2 months and in good standing. Please note that this feature is only available on our Advanced Service.
Do you have Spanish speaking agents? If so are they available during the free trial?
Yes and yes! If you need your virtual receptionists to speak both English and Spanish, our Sales Team will set you up with two campaigns at the start of your trial. Each campaign will have a unique call forwarding number, so you’ll have the option of forwarding to those numbers separately on your side (if you have an IVR on your end), or adding an IVR on our end (press 1 for English, press 2 for Spanish) onto the main line which will route the calls accordingly. Please note that once the trial is over, the Spanish line is considered a sub account and will be billed according to the sub account fees listed on our pricing page.
Will I get online access with the free trial?
Absolutely! During the free trial period you’ll get all the same online access our active clients get. Our free online portal includes access to reports, call recordings, answering service scripts, operator ratings, app integrations, and more. Once your trial is active, you also gain access to our free answering service app for both iPhone and Android users. Please note that online access is only available to our Advanced Service (per minute) and not our Essentials Service (per call).
Is the service available 24 hours a day or just during business hours?
Our answering service is available 24 hours a day, 7 days a week, 365 days a year, including all holidays. Since you decide when you want to forward calls to us, it’s up to you whether or not we are answering calls 24/7 or just during certain times.
Is there an extra fee to answer my calls on a holiday?
Nope! We do not charge any extra or hidden fees to answer your calls over a holiday, weekend, or after hours. Our rates stay the same no matter the day or time.
If I sign up early, will my free trial continue?
Yes! You can submit your payment authorization any time throughout your free trial. The free trial will always continue, no matter what, until you’ve reached the 2 week or 200 minute/call threshold. Even if you submit your payment information early and decide not to continue with the answering service after the free trial, just make sure to reach out to us before the end of your trial so we can cancel the account.
Can I advertise the number you provide?
We recommend not advertising the call forwarding number we provide you. While we can’t control if you do advertise the number on your website, letter heads, or business cards, please note that you cannot take the number with you should you decide to leave service. The phone numbers we provide should only be used for forwarding your business’s telephone calls to SAS.
How do I forward calls to the answering service?
Since call forwarding is a feature that is controlled by your phone provider, the way in which you forward your phones may vary. Check out our help desk article to find the call forwarding instructions according to your provider.
Do I have to pick a plan now?
Nope! Aside from seeing if you like the service, the free trial is also useful so you can get an idea of your call volume. Throughout the trial, our system will send alerts with plan recommendations based off your usage. However, you do not need to choose a plan until you are ready to sign up.
What happens after the trial?
Once the free trial is over, your service will automatically suspend if there is no payment information on file. If you have submitted payment information, then the first invoice will process on your credit card and the service will continue uninterrupted.
How long are your contracts?
Since we are a month to month subscription service, there are no contracts. While we do charge base rates one month in advance, you are not bound to service at any time. However, please note that we do ask for a 30 day cancellation notice if you would like to cancel service.
Can I talk to someone before I sign up?
Absolutely! We are a 24/7 live answering service after all. Our Sales Team can always be reached by calling 888-532-4794.
How is the phone answered?
Very professionally! Your call handling is completely customizable. We work with you to develop the best answering service script based on your outsourcing goals. If you’re primarily using us for appointment setting, we may answer your phone one way. If you’re using us for emergency dispatching, we may answer your phone another way. To eliminate any operator error with the pronunciation of your company name, we will also add a custom automated answering service greeting to your line, which may say something along the lines of: “Thank you for calling [YourCompany], we’ll be with you in a moment. For quality assurance this call may be recorded.”
How long does the free trial last? Will it end on a weekend?
On our Advanced Service, the free trial lasts for 2 weeks or 200 minutes, whichever comes first. On our Essentials Service, the free trial lasts for 2 weeks or 200 calls, whichever comes first. The free trial will not end on a weekend unless you happen to exceed the 200 minute/call allowance. As long as your agreement is on file, even if the trial ends early, your first invoice will be processed against the credit card provided and there will be no interruption in service. If your going out of town, or expecting a high volume of phone calls, we recommend submitting your authorization early.
Do you outsource any calls internationally?
While we do have bilingual agents, all of our virtual receptionists are housed right here in the United States.
Do my unused minutes roll over?
Unused minutes will not roll over to the next month. However, you can always keep track of your usage and recommended plan within your online portal, or you can reach out to our Customer Support team to make sure you are on the correct plan. If you happen to exceed your usage threshold, our system will either upgrade the account for you (if you’re still within the first 6 months of being on service) or it will send you an alert suggesting an upgrade. Please note that we can make plan changes anytime within the current month.
Driven by a passion for live interactions, Specialty Answering Service is available 24 hours a day to help your sales teams capture leads, your customer service team triage support calls, and your receptionist desk take messages. As a leading US based answering service company, SAS is trusted and used by 5000+ companies. Sign up for a free trial online today and experience how personal interactions can grow your business.TRY SAS for FREE