Have you ever called a business and not gotten through to anyone? Maybe the line just rang and rang. Maybe it rang a few times and hung up. Maybe you heard it connect and then...nothing. We've all been there. So what's happening? Here are some of the more common reasons why businesses…

Last year we wrote hundreds of amazing posts for our blog, and our blog enjoyed over 100k views each month. With so much traffic, we thought it would be interesting to grab the blog posts with the most page views in 2018, the best answering service posts that really engaged readers, and…

While just using an answering service is important to the success of any small business - cost cutting, 24/7 live customer service, and all that good stuff - there's another important aspect of using an answering service you may be missing. Developing your account to create more personal interactions is what's really…

Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one of the most important factors to the success of the answering service campaign. How callers are greeted sets the tone for…

Do you need an answering service? If you've been too busy to even think about asking yourself this question, that means you need to start looking for an answering service. Whether you're a medical professional or a professional dog walker, answering services offer businesses of all sizes the tools they need to…

Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get pretty heated. Some people believe that message service or messaging service refers to an outdated concept of a switchboard born…

Almost every company outsourcing to a live answering service uses some form of on-call dispatching for their after hours or business hours calls that require immediate attention. And why not! Businesses don't want to drop the ball on potential sales, and customers with urgent requests don't want to be left waiting until…

It's National Small Business Month and your phone is probably ringing off the hook! To celebrate, and to make sure you're not missing out on any potential opportunities, we wanted to highlight how answering services are a great tool for small businesses. We asked our staff to share their advice about answering…

For a start up small business, it can be hard finding the right balance between being available to your customers and staying on budget. That is why business owners make the choice to let their voicemail field calls when they're not available instead of paying a bit more money to let a…

May 8th is National Receptionists Day, a chance to show your receptionist how essential they are to the success of your business. Receptionists are the voice of your company and your brand. They are often responsible for the first impression callers have of your company. They can win over first time callers…