x

The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Having a bullet-proof on-call scheduling system is a crucial part of many service industry businesses with 24/7 availability. For example, medical practices need to be available around the clock for urgent health issues, HVAC and plumbing companies need to be available in the event of plumbing or heating emergencies, towing companies need…

Read more

Tags:

Posted by in Advice

Halloween may be over, but the spook-tivities still live on in the answering service world. While answering services are great at helping businesses handle customer communication, if services aren't properly tuned, there are times when they can do more harm than good. Since Halloween isn't over until we say it is, we…

Read more

Posted by in Holidays

Halloween is upon us, and you know what that means – masterfully carved pumpkins, pillow cases filled with sugary loot, creepy costumes, the night of the living dead, and the day of...the horrible receptionist. What’s more terrifying than not having a live person answering your phone when you need one? Having an…

Read more

Tags:

If you use an answering service, then you're probably familiar with call forwarding and how it works. However, if you've never used one before or are new to outsourcing - surprise - you're going to need to know how to call forward. Since call forwarding is essential to using an answering service,…

Read more

Tags:

Posted by in News

Specialty Answering Service's Terms of Service and Privacy Policy are getting an update effective November 1, 2018. By using our services on or after that date, you’ll be agreeing to these revisions. You should read our Terms of Service and Privacy Policy in full, but we wanted to give you a summary…

Read more

Tags: No Tags

Telemarketing may seem like an annoying thing that companies do at the most inconvenient times (like when you're playing the speed round on Family Feud while cooking dinner), but it's actually a great tool for companies to utilize for several different reasons. Whether you're a small business looking for feedback on your…

Read more

Receptionists of the world will tell you that the gold standard in telephone answer phrases is, "Thank you for calling [insert company name here], this is Jamie. How can I help you today?" Simple. Straightforward. Boring. Work is mundane enough without bringing such low expectations to the repetitive task of serving customers.…

Read more

Tags:

When you’re new to outsourcing, it can feel like you've walked into a conversation where everyone knows what they're talking about but you. If you're dealing with an answering service support rep or navigating our web portal, there's a whole new set of terms and phrases you may be exposed to. While…

Read more

Tags:

Posted by in Medical

How many times have you called your doctor's office and knew right away that you were speaking with their answering service? From asking an excessive amount of questions to simply not handling the call correctly, there are a few ways the interaction can fall flat. If communication is being outsourced to an…

Read more

Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a hard time getting customers to stick around. Alternatively, a business that has an amazing support staff but a mediocre product…

Read more

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2018 Specialty Answering Service
All rights reserved