The Specialty Answering Service Blog

We’ve just added some new features to enhance your answering service experience! Check out our release notes which include three premium add-on features, a new Company script block, and more! Premium Add-On Features On-Call Add-On: With the On-Call Add-On feature, users will have access to more on-call options, enhanced on-call reporting, and…

We’ve just added some new features to enhance your answering service experience! Check out our release notes which include an updated calls dashboard, the ability to stop an active reach attempt, and more! General Web Portal Updated Calls Dashboard - Say hello to the new call log dashboard! Enjoy this updated look,…

It’s a new month, which means we’ve deployed new and improved updates to better enhance your SAS Flex experience. Check out our May 2023 release notes which includes a new script and on-call layout, updated scripting tools, and a brand new feature for holding your calls! General Web Portal  On-Call: A new…

It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our September 2022 release notes which includes a new app integration, a new billing platform, and more! General Web Portal Callback Customers: In addition to texting with your customers from the portal,…

March has been a busy month here at SAS. In between finalizing our March Madness brackets, we've also been working on SAS Flex platform updates and rolling out new features based on feedback we've gotten from customers and staff alike.  Check out our March 2022 release notes which includes an updated way…

Trying to find the right answering service can feel a little like playing musical chairs or trying your hand at online dating. You're doing your level best to get in there and make something fit, and you never really feel settled. With so many answering services out there, finding one that suits…

Specialty Answering Service is all about helping to create a connection between your customers and your company, while you focus on running your business. The way our agents communicate with your customers can be adjusted quickly and conveniently through our web based call center scripting platform! Our scripting platform is available to…

It's 2022, and that can only mean one thing - we're tossing out the "old" and bringing in the "new" with a handful of fresh updates! Check out our January 2022 release notes below which includes a new Call Details layout, the addition of Dynamic Reaches, and more! General Web Portal Updates…

The holidays are upon us, which means it's time for stuffing, shopping and Santa. As you spend more time with friends and family, your business may need to notify anyone calling in that you are not available. With our easy to use tools, we are going to show you two different ways…

Today, it's easier than ever to outsource your customer support. Just google small business answering services and you'll find pages of companies who can help. But just because you can find an answering service, it doesn't mean you're guaranteed a stellar outsourcing experience. If the company you're using doesn't have the right environment…