Answering the phone "hello" is so last week. If you're looking for some spicy new ways to greet callers, we've put together 100 funny ways to answer your home phone, cell phone, or even business phone. From pop culture aficionados like "The Jerry Maguire" or "The Titanic" to characters like "The Cowboy"…

Is your receptionist scaring potential customers away? Maybe it's time to upgrade to a professional live answering service. Check out this bad customer service video of a call center rep yelling at a customer over the phone!

Welcome to the first step in the process of picking the best answering service for your business: deciding if you need an answering service in the first place! It's a great question, but the answer isn't always easy. There is no equation to plug values into when you're deciding if your business…

Updated July 2018: Please click on this link "The Ultimate HVAC business plan" to download the ebook. You love what you do, but you can’t stand your employer. So you’ve decided to go solo and parlay your HVAC career into your own business. It shouldn’t be too hard, right? You have a…

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software allows calls to be routed to the appropriate distribution (think "press 1 for…

Working in a call center can be stressful. However, it does come with it's fair share of perks, like being able to speak to people all over the world and not having to take any work home with you when your shift is up. To help put you in the shoes (or…

So, you run a small business. You're super busy every day and your to-do list is growing and growing. Sometimes it can feel like there's no end in sight. You're considering using a live telephone answering service to assist with daily activities like answering phones, scheduling appointments, capturing new leads and providing around the…

Small business owners are often bogged down from their day-to-day responsibilities, and can easily find themselves without enough time in the day to eat, breathe or blink. When they discover that using an answering service can relieve the burden of fast communication that customers have universally come to expect, their days as…

Have you ever wanted to know what it's like to be a virtual receptionist? Or what it's like to work for an answering service? Is it stressful? Are the hours bad? Is it a rewarding job? We thought it would be interesting to ask our agents about their experience as virtual receptionists,…

How often do you sign up for something for free and never use it, or use it once and forget about it? We were asking the same questions and wanted to identify what time is the best time for a business to take advantage of an answering service's free trial. Truth be…