The Specialty Answering Service Blog

At Specialty Answering Service, we strive to create the most seamless answering service experience for our clients and agents alike. Over the years, we've gathered feedback and developed numerous features to guide our agents. You may already use standard call center scripting components (like Name, Number, and Email), but there are powerful,…

We’ve just added some new features to enhance your answering service experience! Check out our release notes which includes adjustments to the information available in the Call Details Timeline, new scripting updates, and more! Call Details Timeline: The Call Details Timeline will show new alerts if SMS messages don't send. If the…

We’ve just added some new features to enhance your answering service experience! Check out our release notes which includes the ability to access websites locked behind a username and password, the ability to add callback greetings for voicemails, and more! Programming Email Blocks: On any new Email script block, the Verify option…

We’ve just added some new features to enhance your answering service experience! Check out our release notes which includes a new add-on feature, a revamp of our Settings page, new number features, and more! Premium Add-On Features Queue Voicemail Add-On: This feature gives users the ability to alter the Press 1 Callback…

We’ve just added some new features to enhance your answering service experience! Check out our release notes which include three premium add-on features, a new Company script block, and more! Premium Add-On Features On-Call Add-On: With the On-Call Add-On feature, users will have access to more on-call options, enhanced on-call reporting, and…

We’ve just added some new features to enhance your answering service experience! Check out our release notes which include an updated calls dashboard, the ability to stop an active reach attempt, and more! General Web Portal Updated Calls Dashboard - Say hello to the new call log dashboard! Enjoy this updated look,…

It’s a new month, which means we’ve deployed new and improved updates to better enhance your SAS Flex experience. Check out our May 2023 release notes which includes a new script and on-call layout, updated scripting tools, and a brand new feature for holding your calls! General Web Portal  On-Call: A new…

It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our September 2022 release notes which includes a new app integration, a new billing platform, and more! General Web Portal Callback Customers: In addition to texting with your customers from the portal,…

March has been a busy month here at SAS. In between finalizing our March Madness brackets, we've also been working on SAS Flex platform updates and rolling out new features based on feedback we've gotten from customers and staff alike.  Check out our March 2022 release notes which includes an updated way…

Trying to find the right answering service can feel a little like playing musical chairs or trying your hand at online dating. You're doing your level best to get in there and make something fit, and you never really feel settled. With so many answering services out there, finding one that suits…