x

The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Posted by in Holidays

Earth month is a global celebration of hundreds of nations to drive education and engagement on environmental issues. At Specialty, we want to do our part to educate customers on how using an answering service can actually help reduce the impact that businesses have on the planet. That's why we've created this…

Read more

Tags:

By now, you've probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day - like viewing your call log or updating your on-call schedule. As you continue to use the portal and take stock of what aspects are most…

Read more

Ever wonder how you're able to stream music, videos and games, all while chatting online with your BFF? The answer is Session Internet Protocol, also known as SIP. SIP is the signaling protocol that controls the exchange of data through the internet, and allows users to effectively stream content using very little…

Read more

Posted by in Advice

Telephone answering services want your business.  Every answering service company wants you to think they're the best, that they hire the best receptionists, that they have the best rates, and that they're your business's best friends. Winners in this war for your business have been successful by actually delivering what they promise.…

Read more

Posted by in Advice

Many factors should be considered when you're determining how to best structure your answering service account. Ultimately, the final number of questions depends on how your organization is structured and your outsourcing objectives. Here are 6 points to keep in mind when deciding on how to have the answering service agents handle…

Read more

Posted by in Funny

A great customer service experience is like taking a breath of fresh air after being stuck inside all day. It's pleasant, refreshing, and always puts you in a better mood. A bad customer service experience on the other hand can be straight up dreadful, and is comparable to trying to walk up…

Read more

Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Salesforce, Zendesk, Office 365 and Google Apps. Using SaaS can be a cost effective and time efficient alternative than using a traditional software model,…

Read more

So you've decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You've cleared your first hurdle - understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do…

Read more

Tags:

If you work in an office, then you're familiar with the daily grind. Your 9-5 is mostly responding to emails, talking up Netflix by the coffee machine, and going to the third floor to use the lavatory.  With the exception of the bathroom bit, did you know that most of the jobs…

Read more

Tags:

Posted by in Funny

Phones aren't always made of plastic and metal - sometimes they're made from paper. But that's not a bad thing when the phone is Origami, and you made it! Using an Origami phone as your business phone makes for really bad conversations, but for a really amazing conversation starter. While we are no experts…

Read more

Tags:

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2019 Specialty Answering Service
All rights reserved