The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.
Posted by Gabby R. in SAS Products
It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our September 2022 release notes which includes a new app integration, a new billing platform, and more! General Web Portal Callback Customers: In addition to texting with your customers from the portal,…
Read morePosted by Gabby R. in SAS Products
March has been a busy month here at SAS. In between finalizing our March Madness brackets, we've also been working on SAS Flex platform updates and rolling out new features based on feedback we've gotten from customers and staff alike. Check out our March 2022 release notes which includes an updated way…
Read moreTrying to find the right answering service can feel a little like playing musical chairs or trying your hand at online dating. You're doing your level best to get in there and make something fit, and you never really feel settled. With so many answering services out there, finding one that suits…
Read morePosted by Alex S. in SAS Products
Specialty Answering Service is all about helping to create a connection between your customers and your company, while you focus on running your business. The way our agents communicate with your customers can be adjusted quickly and conveniently through our web based call center scripting platform! Our scripting platform is available to…
Read morePosted by Gabby R. in SAS Products
It's 2022, and that can only mean one thing - we're tossing out the "old" and bringing in the "new" with a handful of fresh updates! Check out our January 2022 release notes below which includes a new Call Details layout, the addition of Dynamic Reaches, and more! General Web Portal Updates…
Read morePosted by Mike D. in SAS Products
The holidays are upon us, which means it's time for stuffing, shopping and Santa. As you spend more time with friends and family, your business may need to notify anyone calling in that you are not available. With our easy to use tools, we are going to show you two different ways…
Read morePosted by Danielle V. in Starting Up
Today, it's easier than ever to outsource your customer support. Just google small business answering services and you'll find pages of companies who can help. But just because you can find an answering service, it doesn't mean you're guaranteed a stellar outsourcing experience. If the company you're using doesn't have the right environment…
Read morePosted by Gabby R. in SAS Products
The SAS Flex customer portal offers a complete and integrated solution for monitoring and controlling your answering service experience. For a seamless handoff from your office to our agents, we need to be knowledgeable, in real-time, about what's happening at your business. We have a feature called Agent Alerts which gives you…
Read morePosted by Gabby R. in News, SAS Products
It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our December 2021 release notes below which includes new Nested Logic Options, the ability to backup and restore scripts, and more! General Web Portal Updates Timeline in Call Details: In Call Details…
Read moreIt's almost Thanksgiving, which means a few days off from work, eating delicious food, watching football with family, and getting a start on your holiday shopping. To help celebrate, we created a fun Thanksgiving themed word search puzzle and seasoned it with your favorite answering service lingo. Relax knowing that we'll be…
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