SAS uses infographics as to visually present information that may be too complex (or too boring) to be in written word or document form alone. Most infographics you’ll find on our website relate to the call center industry in general, with visualizations about how call centers work, the software behind call centers, characteristics of customer service representatives, and more. Below you’ll find all of the infographics we’ve posted on the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
Infographic Explaining PCI Compliance in Call Centers: Before you allow your answering service to process payments from your callers, it’s a good idea to make sure they’re PCI compliant first.
Visit Santa Claus’s Candy Cane Call Center: Take a super top secret tour of Santa’s workshop via our infographic!
Ever wonder how you're able to stream music, videos and games, all while chatting online with your BFF? The answer is Session Internet Protocol, also known as SIP. SIP is the signaling protocol that controls the exchange of data through the internet, and allows users to effectively stream content using very little…Read more
Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Salesforce, Zendesk, Office 365 and Google Apps. Using SaaS can be a cost effective and time efficient alternative than using a traditional software model,…Read more
A predictive dialer is a system that is programmed to dial multiple phone numbers at the same time, and is used by many businesses for things like telemarketing, appointment reminders and follow up calls. Predictive dialers increase call center agent efficiency by automatically recognizing things like busy signals, voicemails, and disconnected numbers…Read more
CTI, or Computer Telephony Integration, is a general term used to describe technology that allows computers and telephones to communicate with each other. For example, if you call your bank and press 1 for balance information, it's CTI interpreting the phone action and returning the database information. In the call center world,…Read more
Answering the phone. It’s easy, right? Maybe for a seasoned receptionist. But for someone who is new to the working world, there is a rhythm and rhyme to expert phone answering. Everyone at your business needs to know how to answer the phone professionally. Whether you’re working the front desk of a…Read more
When you call a business and the automated attendant at the call center picks up and asks how they can be of service, did you ever wonder how the computer can understand what you are talking about? You could say anything from, "I need my account balance," to, "I want a refund!" and…Read more
Way back in the day, before automatic call distribution technologies evolved, calls used to be manually routed by operators working massive switchboards – so gigantor and with so many lines that many switchboard supervisors had to wear roller skates to get around faster! Sadly, the days of roller skating supervisors are long…Read more
Telemarketing may seem like an annoying thing that companies do at the most inconvenient times (like when you're playing the speed round on Family Feud while cooking dinner), but it's actually a great tool for companies to utilize for several different reasons. Whether you're a small business looking for feedback on your…Read more
Answering services aren't always answering services. Sometimes they act like answering services, other times they're virtual receptionist services, and other times they can be call center services. So what's the difference? Which one of these 3 services does your company need? To help you decide, we took 7 different inbound call scenarios…Read more
At Specialty Answering Service, not only do we love answering phones, but we also love being creative and giving away things for free (hello 2 week free trial!) If you love free icon downloads and cute artwork, please download any of the below icons for your business or personal use! Call Center…Read more