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Posted by in Holidays

It’s the middle of July. If you haven’t already, it’s high time you traded in those oxfords or stilettos for a pair of flip flops. Summer vacation is in full swing. As

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Turn on any news channel, and you’re bound to hear at least one story where drug and alcohol addiction plays a starring, nefarious role. According to the National Survey on Drug Use

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Answering the phone. It’s easy, right? Maybe for a seasoned receptionist. But for someone who is new to the working world, there is a rhythm and rhyme to expert phone answering. Everyone

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How do you take classroom training, soft skills essentials, role play, and employee shadowing, and turn it into magic when new hires pick up their first call? Have faith in the tools

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In our first post, we covered soft skills training for call center agents to take the guesswork out of teaching call center staff the art of communication. While having a presentation to

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If you manage a call center, then you know that exceptional customer care is the cornerstone of success in the answering service industry. But whether you’re a call center professional, a retail

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Posted by in Advice

If you are running a small business, chances are that you are often overwhelmed and simply can’t get to every phone call. When you’re not in a position to hire a salaried

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When you make the decision to start using a call center, either 24/7 or just as overflow support, the goal, of course, is that your callers will never experience hold times, or

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The first major snowfall has hit the northeast, and you know what that means. Mother Nature has made the incredible leap from summer to winter, barely skimming fall on her way. For

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Receptionists of the world will tell you that the gold standard in telephone answer phrases is, “Thank you for calling [insert company name here], this is Jamie. How can I help you

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