Live answering services are indispensable resources for any growing small business. That’s because it’s usually too expensive to offer 24 hour customer service managed by your own employees. Hiring, training, and staffing a team to handle your calls around the clock is difficult, and almost never cost justifiable. Whether you’ve been using virtual receptionists for years, or are just starting to explore outsourcing, there’s always something new to be learned about what you can do to help your answering service succeed. Below you’ll find posts from the Specialty Answering Service blog that discuss successful outsourcing hacks broken down by industry. We’ve also selected a few resources we think deserve attention.
10 Tips for Outsourcing your Order Taking: If you run an eCommerce business, check out our tips to guarantee smooth transactions.
5 Tips to Get the Most Out of your Real Estate Answering Service: Whether you’re a real estate agent, a property manager, or both, our guide will help you get the most out of your answering service.
The first major snowfall has hit the northeast, and you know what that means. Mother Nature has made the incredible leap from summer to winter, barely skimming fall on her way. For regions of the country that are already frosty and expecting more of the same as the season rolls on, local…Read more
Receptionists of the world will tell you that the gold standard in telephone answer phrases is, "Thank you for calling [insert company name here], this is Jamie. How can I help you today?" Simple. Straightforward. Boring. Work is mundane enough without bringing such low expectations to the repetitive task of serving customers.…Read more
Updated July 2018: Please click on this link "The Ultimate HVAC business plan" to download the ebook. You love what you do, but you can’t stand your employer. So you’ve decided to go solo and parlay your HVAC career into your own business. It shouldn’t be too hard, right? You have a…Read more
When recalls happen, set up a recall hotline with an answering service to supercharge your customer service. Recalls can affect any company, from auto dealerships, to electronic shops, to grocery stores (lettuce remind you of the romaine recall that most recently made headlines), so you should formulate a plan in advance to prepare…Read more
Remember the Jerry Lewis Telethon? If you're under 30, you probably think I just made that name up - but I didn't. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystrophy Association. Celebrities would pop in to say hi, people would…Read more
How you answer the phone in your office versus how your answering service answers may not always be the same. While it's important that both you and your answering service are on the same page, what works in your office may not always work in a call center environment. For example, you…Read more
Answering services are great resources for real estate agencies! They can make sure you aren't missing calls from your listings, handle your calls while you're on a showing, provide lock box codes to your properties, transfer calls to any agent on your real estate team, and schedule appointments. If your real estate firm…Read more
Villains are a staple of any great cinematic experience. They go against the norm in every way possible, and leave you hanging on the edge of your seat waiting to see what they'll do next. But what happens behind the scenes when the hero eventually catches up with them? They get fingerprinted…Read more
The most constant aspect of life is that it's always changing, and when things change, you have to adapt right along with it. Ironic, isn't it? Most of the time, change happens for the better, but it does come with some stipulations. If you're a medical professional, then you're well aware of HIPAA…Read more
Picture this – it’s approaching 9 o’clock in the evening, and your office has been closed for a few hours now. Much to your chagrin, you’re still there, chipping away at the mountain of paperwork and patient records that accumulated throughout the day. This is the third night in a row that…Read more