More often than not, people contact your facility because they have a pressing medical problem and need your help. As anyone who has ever required medical assistance knows, the frustration of reaching an automated service or voicemail can escalate your uneasiness and make you feel worse. The simple solution to that concern is to offer a live-voice medical answering service to your patients and their families. Instead of the canned, unfeeling voice of a computer, having compassionate, professional operators on the other end of the phone line instills an immediate sense of calm in your callers. Did you know that only 26% of companies have a strategy for improving the customer’s experience? We believe that nothing is more personal or improves a customer’s experience faster than speaking to a real person. SAS takes customer care just as seriously as you take patient care.
There are over 1 billion visits to doctors’ offices annually. 1 billion visits = a lot of phone calls! For under $5 a day, SAS’ live-voice service can be your front desk staff’s best friend.
SASDelivering Outstanding Customer Support
Specialty is a HIPAA compliant medical call center, providing complete patient services and logistics solutions for your industry. While we offer around-the-clock answering, our team can do so much more. As medical industry specialists, we are able to schedule appointments, make outbound reminder calls, and operate emergency hotline services on your behalf. We customize our plans to meet the particular needs of your organization. Research shows that an individual will spend an average of 1.2 years waiting on hold. No one has that kind of time to spare, especially when it comes to medical concerns. That is why we work diligently to ensure rapid response – usually within 3 rings or less – and accurate communication of your patients’ issues and information.
Our team of more than 300 customer service representatives is well-versed in the practice of phone answering services for the medical industry, and we will follow your regulations to a tee. We have an ongoing system of quality control checks, making certain that your patients will always receive the highest level of care and professionalism on every call. Plans can be changed or expanded as the need presents itself.
You have selected the most compassionate and competent medical answering service in the industry. With us on your side, patients will feel validated and well cared for each time they phone your office. We know that you will not always be available to speak to your patients, but working with us is the next best thing. That is our promise.
As a medical care provider, you are the very picture of reliability for your patients, and you expect the same from your answering service. Our team is confident that entering into a partnership with us will be beneficial to you and to those you serve. Take our 2-week free trial, which gives you an opportunity to experience the SAS difference for yourself. When it comes to excellence in telecommunications and customer support, we deliver. Specialty is the leading answering service for medical offices across the nation, curing mediocre customer service one patient at a time.
Medical answering service by SAS gives you an amazing tool to transform how your medical office operates by creating a stronger relationship between your patients and their physicians. The live answering service lets you support your patients around the clock, and better share information across your entire team of caregivers with all calls logged in our HIPAA compliant platform. Our solutions enable you to control what type of calls you take after hours, how our virtual receptionists interact with your patients over the phone, and what doctors or auxiliary medical staff can see what messages. For doctors offices, we offer a way to connect with your patients 24/7, all while helping your office staff manage care more effectively. Check out the statistics below to see why live customer care is so important to the medical industry:
The percent of patients who expect to hear from their doctor in a few hours after requesting a follow-up.
The percent of physicians that are not employed by hospitals.
The percent of adults that visited a medical professional within the last year.
See how 4 medical offices, ranging from low volume users to heavy hitters, are using our answering service. The report includes a breakdown of FAQs, scripting, types of phone calls received and answered live, average volume, and average monthly phone answering service cost.