In the heating and cooling industry, customer demands are as variable as the seasons. To be successful, your business needs to address service issues that are constantly in flux. Whether it’s an unprecedented heat wave, or an unpredicted snowstorm, prompt response and rapid solutions are essential. Knowing that 81% of companies who deliver strong customer service outperform their competition, you need to ensure that your answering service is as adaptable as your business. You need a call center that is as consistent as your company is. You need Specialty’s HVAC answering service.
Central air costs from 4-8K to install. Missing calls? That revenue is going to competitors! $8 a day changes that. SAS answers your phones so you can cater to clients.
SASDelivering Outstanding Customer Support
If you are trying to run your business from a cell phone, you are definitely putting yourself at a disadvantage. SAS has extensive experience working with heating, ventilation, and air conditioning professionals. We understand the challenging nature of the industry and we tailor our services to match the needs of your company. From rapid dispatch to accurate message taking, our trained operators fully realize the importance of your services and how best to provide the support that your business requires. We know the value of a job, the value of your image, and the value of each call we manage.
The expert team at our national call center consists of more than 300 operators ready to handle upwards of 30,000 calls a day. Our receptionists are versed in the dynamics of the HVAC industry and the necessity of timely service. That is why SAS is committed to answering every phone call in 3 rings or less.
With over 25 years of experience, we offer HVAC businesses an informed, affordable customer service solution. Our virtual receptionist answering service team guarantees quality interactions with all of your clients, any time of day, every day of the year. We can even establish a white-glove protocol when working with your large contract customers.
Whether you are an independent HVAC contractor looking to expand the reach of your organization, or a large HVAC company looking for after-hours emergency on-call support, we are here to help. Learn more about our 2-week free trial. We are confident that we can make a difference in the way you do business, and we want you to experience the SAS difference firsthand. Specialty is the nation’s leading answering service for HVAC contractors, working hard to keep your customer care climate-controlled.
As an HVAC call center, our complete service suite, from the ability to program complex on-call schedules to our app that displays customer address information, makes it easy for you to outsource with confidence. And that’s a must considering how much the HVAC industry is growing. When you’re installing heat pumps or maintaining an air conditioning system, the last thing you want to worry about is your answering service. There are so many answering services for HVAC companies available to you, but what differentiates SAS is our dedication to technology and our understanding of the HVAC industry. Check out the statistics below to understand how important it is for your brand to be represented by a live voice 24/7:
The percent the HVAC market is expected to grow every year through 2020.
The percentage of a highly skilled employees salary it costs you if they quit.
The yearly increase in demand for HVAC equipment through 2019.
See how 4 HVAC companies, ranging from low volume users to heavy hitters, are using our answering service. The report includes a breakdown of FAQs, scripting, types of phone calls received and answered live, average volume, and average monthly phone answering service cost.