You exist in a very competitive environment, and if your agency is going to flourish, it is crucial to take advantage of every opportunity to enhance your customer service. Purchasing or selling a home involves an enormous financial commitment, and it is one of those defining moments in a person’s life. When looking for a real estate agent, consumers want the best. Their decision making process begins with a telephone call. How a potential client is greeted when they contact your office will mean the difference between signing on with your agency, or heading to a competitor. Did you know that 67% of callers hang up in frustration if they can’t speak to a real person? That is why voicemail simply will not do. You need live-voice customer support from the industry’s finest. You need Specialty’s real estate answering service.
In 2010, the average cost of a home was 272K. Missing a call means missing out on that potential 8K commission. For about $1 a day, SAS can help you capitalize on every opportunity.
SASDelivering Outstanding Customer Support
When it comes to real estate, personal attention is possibly the most important factor in choosing the right sales specialist. Clients want to hear that you understand what their ideal home looks like, their bottom line listing price, their target search area, and anything else that is specific to their buying or selling experience. If they are being put on hold or shuffled off to your automated service, you will not have the opportunity to show them how much you value their business, because they will already be on the phone to the next agent in town. With SAS, that will never happen. Our operators are trained twice as long as the industry standard. They are experts at making your current or prospective clients feel as though they truly are important to you, and not just another commission. Always courteous and professional, our agents will respond to every phone call with the same level of care you would provide if they were speaking to you directly.
With over 300 agents based in the continental United States, our real estate answering service team is adept at handling upwards of 30,000 inbound calls daily. Our agents understand the dynamics of the real estate business, and we are able to deliver that “personal touch” that will keep you competitive.
Did you know that 81% of companies who deliver strong customer service outperform their competitors? Making clients feel valued is the advantage you need to succeed. We can make that happen. We are your partners in client support solutions. Allowing our staff to work for you gives you the time to focus on what matters the most: running your business.
Find out how superior customer care can help improve the image and success of your real estate agency and get started on our 2-week free trial. Once you start, you will wonder how you ever got along without us! Specialty is the leading business phone answering service for real estate agencies, giving you the advantage you need to get a leg up on your competitors.
With the power of Specialty’s live operator solutions, we can deliver the future of home buying and property renting together. From scheduling your next showing by accessing your calendar in real time to connecting you with a prospective buyer ready to make a bid, you’ll find out quickly how our live answering service can help you make real estate transactions an end-to-end customer experience. Connect with other agents, build loyalty, and stay organized with one of our virtual receptionists keeping you on track. Check out the statistics below to see why in this growth industry, having a real human being answering your calls is more important than ever.
The percentage of homes that get list price – meaning more money in your pocket.
The increase in home values from 2008 to 2017.
Percent of home buyers who bought their home after finding the listing online.
See how 4 real estate agencies, ranging from low volume users to heavy hitters, are using our answering service. The report includes a breakdown of FAQs, scripting, types of phone calls received and answered live, average volume, and average monthly phone answering service cost.