Your own personal treasure trove for all of your inbound communications – call recordings, transcripts, and notes, all organized for quick access.
Check your messages from anywhere and on any device.
Specialty simplifies the answering service experience with streamlined software for managing inbound communications.
SAS gives you the power to update answers to any frequently asked questions and to view your script anytime. Control how our operators respond, and make changes on the fly.
You can change the answers our operators give to customer questions with just one click. Update the answer. Click save. You’re done.
View the script our operators are using to interact with your customers. Script changes are as easy as contacting SAS. Your changes will be updated right here for you to review.
SAS simplifies your outsourcing experience by giving you access to our free appointment calendar. See your schedule, change business hours, add appointments, and more.
SAS simplifies your business’ on-call calendar with real time adjustments, contact information updates, and calling hierarchies.
Add all of the employees we’ll need to contact. Update their phone numbers, email addresses, and their schedules.
Quickly see who’s on call, the calling order, if your employees have a calendar, and if those calendars need to be updated or are expired.
SAS offers businesses a quick path to add employees to any on-call situations, change the order they’re called, and set a backup contact person.
See the procedure we’re using to contact your on-call. Are we patching the call? Emailing your staff? Texting? Find out here.
Measure analytics on usage, call distribution, and more. Have unique metrics you need tracked? We can create custom reports for deeper insight.
Any data can be delivered in any one of four graph formats. Like pie charts? Maybe you are a bar graph type of person. We have you covered either way.