Very few people call a lawyer’s office just to say “Hello.” They need help, and they generally need it right away. When individuals seek the assistance of an attorney, the last thing they want to hear is a disembodied, computer-generated voice reciting a list of irritating options from which to choose. They need to speak to a real person who can quickly address their concerns in an efficient and professional manner. The question is, as a busy member of the legal profession, how are you going to provide this immediate response? The answer: Specialty’s lawyers’ answering service.
Average # of billable hours for attorneys: 1,800. Average hourly rate: $200. Make the case for client retention with superior service. Never missing a call with SAS: about $6.50 a day.
SASDelivering Outstanding Customer Support
Specialty Answering Service is a nationwide answering service / call center, employing over 300 U.S.-based operators. Our live-voice agents will personally respond to calls around-the-clock, whether we are answering for a private practice or the state bar association. We know that when people are seeking legal aid, they need more than just efficiency; they need compassion and understanding. Our highly trained operators are always professional, always courteous, and always available.
SAS delivers a personalized telephone answering backed by receptionists who are trained twice as long as the industry standard. With internal and external quality control checks, our service managers evaluate over 2,000 calls a month to maintain accuracy and professionalism. Your calls will be answered by agents with years of experience in the legal aid industry. Some of our lawyers answering services include:
We will work hard to ensure that your practice upholds the highest level of service regardless of the time of day. Having SAS on your side shows clients that you are there for them when they need you, not just between the hours of 9 to 5. More calls answered means more billable hours for your practice. You will also enjoy the benefits of:
Freeing your professional staff from the nuisance of ringing phones allows them to provide the legal services that your clients need. Superior technology, live call answer, and a reliable internal structure are just a few of the many reasons why SAS can give your law firm a competitive advantage. Ask us about our 2-week free trial, and take advantage of the opportunity to see firsthand how valuable a partnership with us can be. Specialty is the leading answering service for lawyers, consistently raising the bar on client support.
Specialty’s virtual receptionist service for lawyers can help you grow faster by giving you an affordable way to field calls 24 hours a day. Using SAS, you’ll find that eliminating voicemail and opting for a live voice is a smarter way to run your business. Where 1 out of 3 potential clients will hang up when they reach voicemail, a live voice will result in an increase in leads, an increase in clients, and higher overall customer satisfaction. All with a simple addition – a remote receptionist keeping you organized:
The number of attorneys and lawyers that don’t track their leads.
How often law firms forget to collect a telephone number on a phone call.
The percent of overall phone calls that laywers don’t answer.
See how 4 law firms, ranging from low volume users to heavy hitters, are using our answering service. The report includes a breakdown of FAQs, scripting, types of phone calls received and answered live, average volume, and average monthly phone answering service cost.