There is no more stressful time for a family than when they realize a loved one needs hospice care. There are questions and concerns that need to be addressed with competency and immediacy. The last thing a grief-filled family member needs when they call your hospice is to be greeted by an automated service offering a menu of vague options that just magnifies the frustration they are already experiencing. At Specialty’s hospice answering service, we fully understand the necessity for the kind of compassionate, professional, and personal attention needed at this time in a person’s life. We are committed to providing your home health service with convenient and consistent help, designed to make the process just a little easier for your patients and their families.
In 2011, approx. 1.65M patients received hospice care. Your industry demands excellence. For about $6.25 a day, SAS ensures you never miss a call from a patient in need.
SASDelivering Outstanding Customer Support
SAS enables those you serve to speak to a highly trained telephone representative who is knowledgeable about the circumstances surrounding the need for hospice care. We deliver the highest quality telephone answering services in the industry, and we promise that our operators will handle every phone call with as much compassion and care as if a member of their own family were on the other end of the line. From arranging meetings to confidential message taking, our HIPAA compliant answering service offers a personal link between you and your patients that will help them navigate the challenges ahead.
We employ skilled receptionists who are ready to assist around-the-clock. When your home healthcare or nursing home clients are contacting you in an emergency, they need an expedient response. Our call center has one of the fastest answering rates in the industry, usually responding within 3 rings or less. You can rest assured that SAS will be there for your callers, anytime of the day or night. Whether we are conveying information on traveling nurses’ schedules, answering questions regarding insurance and medicare coverage, or adjusting for changes in your on-call team, we have you covered.
When it comes to the most painful, emotionally charged times in an individual’s life, it is your job to provide them with customer service excellence at every turn. That is what Specialty Answering Service offers.
Exceptional staff training, superior technology, a reliable internal structure, and helpful operators make our virtual office service the go-to service for providing an invaluable link between your home health business and those you serve. When your clients need you the most, you need an incomparable answering service. Sign up for our 2-week free trial and find out how we can be a valuable extension of your business. Specialty is the leading answering service for hospice facilities, contributing to the extraordinary care your industry is known for.