Hospice answering service.

End-of-life care demands unparalleled support. When distressed clients need you the most, you need SAS.

There is no more stressful time for a family than when they realize a loved one needs hospice care. There are questions and concerns that need to be addressed with competency and immediacy. The last thing a grief-filled family member needs when they call your hospice is to be greeted by an automated service offering a menu of vague options that just magnifies the frustration they are already experiencing. At Specialty’s hospice answering service, we fully understand the necessity for the kind of compassionate, professional, and personal attention needed at this time in a person’s life. We are committed to providing your home health service with convenient and consistent help, designed to make the process just a little easier for your patients and their families.

In 2011, approx. 1.65M patients received hospice care. Your industry demands excellence. For about $6.25 a day, SAS ensures you never miss a call from a patient in need.

SASDelivering Outstanding Customer Support

SAS enables those you serve to speak to a highly trained telephone representative who is knowledgeable about the circumstances surrounding the need for hospice care. We deliver the highest quality telephone answering services in the industry, and we promise that our operators will handle every phone call with as much compassion and care as if a member of their own family were on the other end of the line. From arranging meetings to confidential message taking, our HIPAA compliant answering service offers a personal link between you and your patients that will help them navigate the challenges ahead.

What We Can Do.

We employ skilled receptionists who are ready to assist around-the-clock. When your home healthcare or nursing home clients are contacting you in an emergency, they need an expedient response. Our call center has one of the fastest answering rates in the industry, usually responding within 3 rings or less. You can rest assured that SAS will be there for your callers, anytime of the day or night. Whether we are conveying information on traveling nurses’ schedules, answering questions regarding insurance and medicare coverage, or adjusting for changes in your on-call team, we have you covered.

• Scheduling Visits & Appointments: In addition to regularly scheduled visits, there are moments, usually of incredible anxiety, where the services of a hospice representative are needed right away. Our empathetic representatives can interface with your online calendar to not only schedule recurrent appointments, but also dispatch you promptly when the situation is of a more urgent nature.
• Bilingual Support: With the continued expansion of the Hispanic population across the U.S., it is important for your call center to provide service in both English and Spanish. We have a group of bilingual agents who can take care of your diverse clientele, whatever their needs.
• 24/7 Answering Service: With the unpredictability of hospice care, there is no way to know when a client may need you. Health crises don’t happen on a convenient 9 to 5 timetable. By partnering with us, you’ll have peace of mind in knowing that a wide range of issues will be attended to 24 hours a day, 7 days a week, and 365 days a year.
• Emergency Hotlines: Our specialists can screen calls based on criteria that you provide, and distinguish between routine and emergency situations. Following your protocols, we can then direct those calls to your staff based on the information we have received. On-call staff can be contacted via phone, email, text, or pager. Never miss another call or a chance to help a patient in need.
• Hospice Locate Services: While some hospices are privately owned, there are those that are franchised establishments. We can manage calls coming into your primary contact number and act as a corporate answering service for individuals who are trying to locate the nearest facility.

The Benefits.

When it comes to the most painful, emotionally charged times in an individual’s life, it is your job to provide them with customer service excellence at every turn. That is what Specialty Answering Service offers.

• Professional Representation: The call to a hospice facility is never easy. Presenting a professional image goes a long way to assuaging the concerns family members have regarding the level of care they and their loved one will receive during their time of need. Our agents respond to every one of your callers with courtesy, compassion, and care.
• No Additional Staffing: The cost of medical and hospice care is constantly increasing. With the affordable solutions we provide, you can contain your administrative costs and allocate your scarce funds to those staff members who are working directly with your patients and their families.
• Technological Excellence: In every industry, technology is expanding at an almost exponential rate. Keeping up can be an expensive and time-consuming task, and in the hospice industry, your top priority must always be your patients. Don’t worry; we have you covered. There is no additional equipment for you to purchase or maintain when you sign on with our service. We work with the most up-to-date technology, guaranteeing the utmost in quality care for our clients.

Exceptional staff training, superior technology, a reliable internal structure, and helpful operators make our virtual office service the go-to service for providing an invaluable link between your home health business and those you serve. When your clients need you the most, you need an incomparable answering service. Sign up for our 2-week free trial and find out how we can be a valuable extension of your business. Specialty is the leading answering service for hospice facilities, contributing to the extraordinary care your industry is known for.