SAS for home health providers.

When it comes to healthcare, service must be superior. SAS ensures prompt attention and personalized treatment for all.

For at-home healthcare professionals, striking a balance between efficiency and courtesy is of critical importance. Calls and requests need to be handled quickly, while still taking into consideration the sensitivity of the clientele. Managing phone calls and after-hours emergencies is essential to the success of your business. Did you know that 78% of clients will end a business relationship because of a poor customer service experience? At Specialty’s answering service for the home health industry, we understand the unique needs of businesses like yours. Our commitment to speed, accuracy, and sensitivity is what makes us the ideal partner for your company.

In 2004, the CDC reported approx. 1,355,300 home care patients. With a high patient-to-agency ratio, busy phones can be hard to manage. For less than $6 a day, SAS can help.

SASDelivering Outstanding Customer Support

SAS’ HIPAA compliant home health answering service is dedicated to providing professional, caring, and reliable live-operator message and dispatch support to the home health and hospice industry. Our team of experienced operators handles every call with professionalism and a friendly demeanor. We are experts in customer service, managing calls for all home health affiliated industries. With customizable options and affordable pricing, we offer the flexibility that other services do not, and that sets us apart from our competitors.

What We Can Do.

Our national call center is staffed with a team of more than 300 representatives accustomed to handling upwards of 100,000 transactions a day. We are committed to your business and we aim to answer every phone call in 3 rings or less. What’s more, we have extensive quality control checks to ensure your reputation is being protected every step of the way.

• 24/7 Answering Service: Our agents are on hand to communicate with your clients, 24 hours a day, 7 days a week, and every day of the year. There is always a courteous live-voice receptionist ready to assist patients and their families, and reassure them that their concerns are being readily addressed.
• Customized Dispatching: The dispatching and message delivery methods we offer are tailored to suit the lifestyle of your on-call nurses and specialty personnel. We can communicate with your staff via phone, text, pager, or email. Additionally, we can easily amend our answering and dispatch services to accommodate last-minute changes in your on-call schedule as a result of absenteeism, vacations, etc.
• Bilingual Support: We know that as the country expands in diversity, so must businesses be prepared to support the Hispanic community. With staff fluent in both English and Spanish, we will help facilitate communication between your clients and staff members.

The Benefits.

A partnership with our knowledgeable representatives ensures only the most well-mannered and effectual customer service for all of your clients. In the process of helping others, your business will grow in size and profit margin.

• Professional Image: Maintaining a professional image is essential to any business, but especially to those in the home healthcare industry, where direct patient care is an everyday occurrence. The 24/7 service provided by Specialty is sure to help you keep the clients you have while building strong relationships with new patients.
• No New Equipment or Staff: All of our services are offered remotely and virtually, meaning there is no expensive equipment to purchase and install, and no new administrative personnel to hire or train. We have the resources, and we make them work for you.
• Affordable Services: Not sure if we are the right fit for your home health organization? We offer a 2-week free trial to all home health businesses so you can experience the SAS difference for yourself. Our unparalleled offerings rival the cost of our competitors.

For any home health or hospice business, telephone calls from patients and families must be handled quickly and compassionately. We are devoted to doing just that. Compare our pricing and packages, and take advantage of our 2-week free trial. There are no tricks or hidden fees, just amazing service. So what do you have to lose? Specialty is the leading answering service for home healthcare providers, providing the helpful phone support that your industry demands.