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Have you ever called a business and not gotten through to anyone? Maybe the line just rang and rang. Maybe it rang a few times and hung up. Maybe you heard it

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Last year we wrote hundreds of amazing posts for our blog, and our blog enjoyed over 100k views each month. With so much traffic, we thought it would be interesting to grab

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While just using an answering service is important to the success of any small business – cost cutting, 24/7 live customer service, and all that good stuff – there’s another important aspect

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Posted by in Advice

Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one of

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Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get

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Almost every company outsourcing to a live answering service uses some form of on-call dispatching for their after hours or business hours calls that require immediate attention. And why not! Businesses don’t

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It’s National Small Business Month and your phone is probably ringing off the hook! To celebrate, and to make sure you’re not missing out on any potential opportunities, we wanted to highlight

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Posted by in Holidays

May 8th is National Receptionists Day, a chance to show your receptionist how essential they are to the success of your business. Receptionists are the voice of your company and your brand.

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Known as the granddaddy of call center technology, Ronald A. Katz invented many of the technology call centers use today like Automatic Call Distributions (ACD), Speech Recognition and Computer Telephone Integration (CTI).

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See Video Transcript Hi everybody! Steve here at Specialty Answering Service and today I’m here to talk to you about improving your lead response time with a 24-hour answering service. now when

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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