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Posted by in Holidays

Earth month is a global celebration of hundreds of nations to drive education and engagement on environmental issues. At Specialty, we want to do our part to educate customers on how using

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By now, you’ve probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day – like viewing your call log

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Ever wonder how you’re able to stream music, videos and games, all while chatting online with your BFF? The answer is Session Internet Protocol, also known as SIP. SIP is the signaling

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Posted by in Advice

Many factors should be considered when you’re determining how to best structure your answering service account. Ultimately, the final number of questions depends on how your organization is structured and your outsourcing

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Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Salesforce, Zendesk, Office

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A predictive dialer is a system that is programmed to dial multiple phone numbers at the same time, and is used by many businesses for things like telemarketing, appointment reminders and follow

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CTI, or Computer Telephony Integration, is a general term used to describe technology that allows computers and telephones to communicate with each other. For example, if you call your bank and press

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When you call a business and the automated attendant at the call center picks up and asks how they can be of service, did you ever wonder how the computer can understand what

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Posted by in Videos

If you’re relying on someone else to take your messages, you need the information to be correct 100% of the time. Otherwise, you could wind up wasting time playing Sherlock Holmes, or

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Way back in the day, before automatic call distribution technologies evolved, calls used to be manually routed by operators working massive switchboards – so gigantor and with so many lines that many

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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