At telephone answering services, holiday days are usually the busiest days of the year. When your office is closed, your telephones are forwarded to the service so you and your employees can enjoy the day off. Considering you aren’t the answering service’s only customer, every other customer is doing the exact same thing. Learn the best practices for using a telephone answering service over any holiday, like how to adjust your call handling for different holidays or when to let the service know you’re going to be MIA. Below you’ll find informative and amusing posts from the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
‘Twas the Customer Service Before Christmas: An answering service’s take on a famous holiday poem.
6 Reasons to Use an Answering Service While You’re on Vacation: Whether it’s the holidays or a summer vacation, answering services have got you covered.
Posted by Maria DAlleva in Holidays
It’s the middle of July. If you haven’t already, it’s high time you traded in those oxfords or stilettos for a pair of flip flops. Summer vacation is in full swing. As a business owner, that means not only planning for your own getaway, but planning around your employees’ time off, too.…
Read morePosted by Nick DAlleva in Holidays
May 8th is National Receptionists Day, a chance to show your receptionist how essential they are to the success of your business. Receptionists are the voice of your company and your brand. They are often responsible for the first impression callers have of your company. They can win over first time callers…
Read morePosted by Nick DAlleva in Holidays
Earth month is a global celebration of hundreds of nations to drive education and engagement on environmental issues. At Specialty, we want to do our part to educate customers on how using an answering service can actually help reduce the impact that businesses have on the planet. That's why we've created this…
Read morePosted by Gabby Rolette in Holidays
Christmas is right around the corner and SAS is getting in the holiday spirit. We put a live receptionist spin on a holiday classic, and turned turtle doves and partridges into peace of mind and more business. What are you waiting for? Check out SAS's 12 Days of Christmas!
Read morePosted by Gabby Rolette in Holidays
Halloween is upon us, and you know what that means – masterfully carved pumpkins, pillow cases filled with sugary loot, creepy costumes, the night of the living dead, and the day of...the horrible receptionist. What’s more terrifying than not having a live person answering your phone when you need one? Having an…
Read morePosted by Gabby Rolette in Holidays
With Autumn peaking her fuzzy little head through the changing leaves, Specialty Answering Service is starting to get in the Halloween spirit. What better way to celebrate all things spooky, than by creating a website totally dedicated to The Voder! What is the Voder you ask? Good question. The Voder was the…
Read morePosted by Gabby Rolette in Funny, Holidays, Phones
As an answering service, we're obviously way into phones and the technology behind how they work. Since Super Bowl LII (go birds!) is coming up, we tried to see how we could incorporate phones with football. We thought about the technology that allows the quarterback to talk to the coach via his…
Read morePosted by Gabby Rolette in Customer Service, Holidays
The North Pole Elves, aka Santa's Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the cookies – wrong elves.) These pointy-eared beings may be hidden from view nearly the entire year, but much like SAS' call…
Read morePosted by Gabby Rolette in Customer Service, Holidays, Services
Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost yearly revenue have just flown by: Thanksgiving, Black Friday, Super Saturday, and Cyber Monday. And there are still 19 shopping days left…
Read morePosted by Barb Albert in Holidays
When you imagine your summer vacation, do you hear the gentle sound of the waves being drowned out by the non-stop droning of your cell phone? Worrying about your customers while you're trying to escape from reality will definitely put a damper on things. You know that even one missed call can have an impact…
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