Halloween is upon us, and you know what that means – masterfully carved pumpkins, pillow cases filled with sugary loot, creepy costumes, the night of the living dead, and the day of...the horrible receptionist. What’s more terrifying than not having a live person answering your phone when you need one? Having an…

With Autumn peaking her fuzzy little head through the changing leaves, Specialty Answering Service is starting to get in the Halloween spirit. What better way to celebrate all things spooky, than by creating a website totally dedicated to The Voder! What is the Voder you ask? Good question. The Voder was the…

As an answering service, we're obviously way into phones and the technology behind how they work. Since Super Bowl LII (go birds!) is coming up, we tried to see how we could incorporate phones with football. We thought about the technology that allows the quarterback to talk to the coach via his…

The North Pole Elves, aka Santa's Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the cookies – wrong elves.) These pointy-eared beings may be hidden from view nearly the entire year, but much like SAS' call…

Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost yearly revenue have just flown by: Thanksgiving, Black Friday, Super Saturday, and Cyber Monday. And there are still 19 shopping days left…

When you imagine your summer vacation, do you hear the gentle sound of the waves being drowned out by the non-stop droning of your cell phone? Worrying about your customers while you're trying to escape from reality will definitely put a damper on things. You know that even one missed call can have an impact…

Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless of whether Frosty, or you, have a ton of experience or not, there will always be a learning curve as…

How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity towards being a three-decker sauerkraut and toadstool sandwich, with arsenic sauce, there are a few valuable customer service lessons we…

'Twas the customer service before Christmas, Specialty Answering Service's phones ringing like mad As customers ordered presents for mom, sis, and dad; Their credit cards ready to fire at will In hopes that the gifts would arrive before the bill; The operators were glued firmly to their seats While managers paced the…

Ever wonder how they handle customer service at the North Pole? Even Santa can't do it all. That's why he has elves! So we interviewed one. He drew us a picture and we posted it below. Happy Ho-Ho-Holidays from Specialty Answering Service! Copy the code below to use this infographic: [html] <img…