Who doesn’t love a good customer service video? If you’re looking for a laugh, or just to kill some time, keep on scrolling. Below you’ll find posts from the Specialty Answering Service blog that will definitely put a smile on your face, and may even teach you a thing or two! We’ve also selected a few resources we think deserve attention.
Top 13 Famous Phone Calls: Remember that catchy 867-5309 song? Yeah, us too.
How an Answering Service Can Save Your Business Tons of Money: If your receptionist is like the receptionist in this video, you definitely need to switch to an answering service ASAP.
If you're relying on someone else to take your messages, you need the information to be correct 100% of the time. Otherwise, you could wind up wasting time playing Sherlock Holmes, or worse, you could wind up getting stuck on the phone with your Nanny instead of calling back Nancy, the woman…Read more
Chickens are great at laying eggs and being eaten, but they can't answer a phone to save their lives. If your receptionist is poultry-fied to answer the telephone, it's time to upgrade to a live virtual receptionist service and put the chickens back in the coop.Read more
Is your receptionist scaring potential customers away? Maybe it's time to upgrade to a professional live answering service. Check out this bad customer service video of a call center rep yelling at a customer over the phone!Read more
We've all been there. By "there," I mean the void between calling a business to get help and being stuck on hold. For an eternity. Then having the phone just hang up. Like, really, that just happened? Yeah, it did. Bottom line: holds stink. Whether you're trying to make an appointment with…Read more
When you think about it, it costs an awful lot to fill your office with staff. We're not just talking about the salaries that you're paying. There are slew of expenses that, taken as a whole, may make your head spin. It's a little thing called overhead, and there's usually nothing little…Read more
What happens when you let a robot answer your phones? The simple answer is, nothing good. Even if it's a super friendly virtual robot like Siri or Alexa, there are just some things that robots can't do. Let's start with empathy, for one. How can a robot address an upset caller? If…Read more
Has this ever happened to you? You walk by the front desk at the office and find the receptionist hidden behind a magazine or glued to their iPad. The phones are ringing off the hook, literally screaming for someone to pick them up. Eventually, the ringing stops, and the sound of new business blowing…Read more
Imagine that you are speaking with a customer service representative to place a balloon order for your kid's first birthday. Everything seems to go smoothly, so you hang up, certain that the order will be delivered just in time for little Joey's big day. All the guests arrive, the party starts, and instead…Read more
Every day, thousands of innocent carrier pigeons die in drone accidents. Start saving lives today and use Specialty Answering Service. Save a pigeon. Save your business.Read more
Try our answering service with a free, no obligation two week trial period. We'll show you everything we have before you sign up, so you know there are no monsters hiding behind the door! You'll see how we answer your calls, what our agents sound like, the accuracy of our messages, what…Read more