Having a live person answering your calls forms a relationship between your customers and your business. And for growth, forming relationships is crucial. Receptionists are the front lines for your callers and their interaction could make or break potential new business opportunities. Whether you have a front desk receptionist or a virtual receptionist, you want every interaction to go smoothly. Below you’ll find posts from the Specialty Answering Service blog that will give you some pointers on receptionists, like what to look for in a receptionist and how they can help you win new customers. We’ve also selected a few resources we think deserve attention.
Do Robots Make Good Receptionists? Watch this video to find out.
3 Ways a Telephone Receptionist Service Helps you Win New Customers: First impressions matter, which is why you need a professional receptionist service.
January is National Soup Month. Aside from the fact that there’s a near 100% chance you didn’t know that, you’re probably wondering what soup has to do with customer support. The answer? Everything. Customer service is like soup. It’s warm and friendly, comprised of the ultimate combination of tips and tricks that…Read more
When you think about it, it costs an awful lot to fill your office with staff. We're not just talking about the salaries that you're paying. There are slew of expenses that, taken as a whole, may make your head spin. It's a little thing called overhead, and there's usually nothing little…Read more
What happens when you let a robot answer your phones? The simple answer is, nothing good. Even if it's a super friendly virtual robot like Siri or Alexa, there are just some things that robots can't do. Let's start with empathy, for one. How can a robot address an upset caller? If…Read more
You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then chances are you called them in a frenzy to find out what exactly happened to your personal information. With millions…Read more
Do you know why first impressions matter for business success? It’s because of a phenomenon that famous business author Malcolm Gladwell refers to as thin slicing. Thin slicing means that we often make judgments within the first few seconds of meeting someone. These can range from whether a person is trustworthy to…Read more
The first impression a customer has of a company is usually made by the receptionist. And if that’s your job, then maintaining a professional demeanor is essential in everything you do. While receptionists accomplish many tasks over the course of a day, their primary responsibility is answering the phone. For some, a…Read more
If you’ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied and bruised boxing champ. Who would read that to a baby? Well, as he points out, “It doesn’t matter what…Read more
How many times have you called a customer service department and been greeted by a rep who sounded dead? It happens all too often – but it doesn't have to. Just because CSRs answer the phone all day long, doesn’t mean it has to be boring. Unless you are Bill Murray in…Read more
Do you know how you sound on the phone? Probably not. While some people may think they sound professional and helpful, others may hear something entirely different. Unless you are routinely listening to yourself, you may never know how professional, or not at all, you are. If you work at a professional call center…Read more
What's more unprofessional than chomping down on a nacho box while on a business call? Chomping on a nacho box while out at a sporting event with a crowd of loud, crazy fans in the background while on a business call. Each one of your calls is important. Each customer is a…Read more