The needs of our customers is ever evolving, and so is our software. Below you’ll find posts from the Specialty Answering Service blog that offer guidance in working with our software, from navigating your mobile app to taking advantage of the amazing features our service has to offer (reports, operator ratings, CRM integrations, oh my!) We’ve also selected a few resources we think deserve attention.
Understanding Your SAS Desk Call Log: Learn how you can listen to calls, view messages, rate operators and create custom status labels.
4 Tips for Easy Breezy On-Call Scheduling: Check out our tips to get the most out of our on-call scheduling system.
It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our September 2022 release notes which includes a new app integration, a new billing platform, and more! General Web Portal Callback Customers: In addition to texting with your customers from the portal,…Read more
March has been a busy month here at SAS. In between finalizing our March Madness brackets, we've also been working on SAS Flex platform updates and rolling out new features based on feedback we've gotten from customers and staff alike. Check out our March 2022 release notes which includes an updated way…Read more
Specialty Answering Service is all about helping to create a connection between your customers and your company, while you focus on running your business. The way our agents communicate with your customers can be adjusted quickly and conveniently through our web based call center scripting platform! Our scripting platform is available to…Read more
It's 2022, and that can only mean one thing - we're tossing out the "old" and bringing in the "new" with a handful of fresh updates! Check out our January 2022 release notes below which includes a new Call Details layout, the addition of Dynamic Reaches, and more! General Web Portal Updates…Read more
The holidays are upon us, which means it's time for stuffing, shopping and Santa. As you spend more time with friends and family, your business may need to notify anyone calling in that you are not available. With our easy to use tools, we are going to show you two different ways…Read more
The SAS Flex customer portal offers a complete and integrated solution for monitoring and controlling your answering service experience. For a seamless handoff from your office to our agents, we need to be knowledgeable, in real-time, about what's happening at your business. We have a feature called Agent Alerts which gives you…Read more
It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our December 2021 release notes below which includes new Nested Logic Options, the ability to backup and restore scripts, and more! General Web Portal Updates Timeline in Call Details: In Call Details…Read more
It's a new month, which means we've deployed new and improved updates to improve your SAS Flex experience. Check out our November 2021 release notes below which includes a newer polished Agent view, a brand new app integration, and more! General Web Portal Updates Emailing calls: The Email Calls feature has been…Read more
Welcome to Specialty Answering Service's release notes! We are committed to creating the best experience possible for customers. For October, we've deployed several software updates to help you get the most out of our answering service. This month, we've added communication notifiations to let you know when your customers are reaching out…Read more
We are happy to announce that the new version of your SAS portal (SASDesk.com) will be available to SAS customers globally in a few weeks. The new release features intuitively designed systems, allowing our customers to make account changes more easily. Our software and app will enhance navigation and simplify scripting, giving…Read more