The needs of our customers is ever evolving, and so is our software. Below you’ll find posts from the Specialty Answering Service blog that offer guidance in working with our software, from navigating your mobile app to taking advantage of the amazing features our service has to offer (reports, operator ratings, CRM integrations, oh my!) We’ve also selected a few resources we think deserve attention.
Understanding Your SAS Desk Call Log: Learn how you can listen to calls, view messages, rate operators and create custom status labels.
4 Tips for Easy Breezy On-Call Scheduling: Check out our tips to get the most out of our on-call scheduling system.
We are happy to announce that the new version of your SAS portal (SASDesk.com) will be available to SAS customers globally in a few weeks. The new release features intuitively designed systems, allowing our customers to make account changes more easily. Our software and app will enhance navigation and simplify scripting, giving…Read more
As an answering service company, we're always looking for ways our users can get more value out of our service. You're a busy small business and you need to make sure that whatever you buy makes financial sense. If you're using a virtual receptionist service like Specialty Answering Service, or a CRM…Read more
Last year we wrote hundreds of amazing posts for our blog, and our blog enjoyed over 100k views each month. With so much traffic, we thought it would be interesting to grab the blog posts with the most page views in 2018, the best answering service posts that really engaged readers, and…Read more
At Specialty Answering Service, we've been committed to the success of small businesses for over 30 years. We've helped thousands of businesses grow with the help of our live operator answering service. We've learned what works for businesses, and where we can improve to help you build value through your relationship…Read more
By now, you've probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day - like viewing your call log or updating your on-call schedule. As you continue to use the portal and take stock of what aspects are most…Read more
When it comes to your company, how do you define success? Is it solely about your bottom line? How about meeting your sales goals, what your employees think of you, or how many people's lives you've improved? Depending on whom you talk to and what industry you're in, success can mean any number of…Read more
Wouldn't it be great if you could automatically receive a report of every call you had last week so that you could follow up on new leads? Or how about taking a look at the number of minutes you've used each day to see if you're nearing your plan threshold? With Scheduled Reports, reviewing…Read more
So you’ve made the decision to use an answering service, and after much deliberation and thought, you’ve come to the conclusion that Specialty Answering Service is the right fit for you. Hooray! But wait, there's more. SAS is more than just a virtual receptionist service. Aside from giving your customers 24/7 live operator assistance,…Read more
In a world of constantly evolving mobile technology, being on-the-go has never been easier. With a few quick clicks of your smartphone, you can binge watch your favorite TV show, update your Twitter feed, and let your friends know you’re running late for your dinner date. But what about your business? Can you…Read more
Stressing out over updating your on-call schedule? Great news! The SAS on-call schedule creator makes building reach, warm patch, cold patch, and email on-call work schedules a breeze. Keep reading to get the scoop on 4 cool features that come stock with our call center scheduling tool and build your rotations like a pro!…Read more