The needs of our customers is ever evolving, and so is our software. Below you’ll find posts from the Specialty Answering Service blog that offer guidance in working with our software, from navigating your mobile app to taking advantage of the amazing features our service has to offer (reports, operator ratings, CRM integrations, oh my!) We’ve also selected a few resources we think deserve attention.
Understanding Your SAS Desk Call Log: Learn how you can listen to calls, view messages, rate operators and create custom status labels.
4 Tips for Easy Breezy On-Call Scheduling: Check out our tips to get the most out of our on-call scheduling system.
By now, you've probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day - like viewing your call log or updating your on-call schedule. As you continue to use the portal and take stock of what aspects are most…Read more
When it comes to your company, how do you define success? Is it solely about your bottom line? How about meeting your sales goals, what your employees think of you, or how many people's lives you've improved? Depending on whom you talk to and what industry you're in, success can mean any number of…Read more
Wouldn't it be great if you could automatically receive a report of every call you had last week so that you could follow up on new leads? Or how about taking a look at the number of minutes you've used each day to see if you're nearing your plan threshold? With Scheduled Reports, reviewing…Read more
So you’ve made the decision to use an answering service, and after much deliberation and thought, you’ve come to the conclusion that Specialty Answering Service is the right fit for you. Hooray! But wait, there's more. SAS is more than just a virtual receptionist service. Aside from giving your customers 24/7 live operator assistance,…Read more
In a world of constantly evolving mobile technology, being on-the-go has never been easier. With a few quick clicks of your smartphone, you can binge watch your favorite TV show, update your Twitter feed, and let your friends know you’re running late for your dinner date. But what about your business? Can you…Read more
Stressing out over updating your on-call schedule? Great news! The SAS on-call schedule creator makes building reach, warm patch, cold patch, and email on-call work schedules a breeze. Keep reading to get the scoop on 4 cool features that come stock with our call center scheduling tool and build your rotations like a pro!…Read more
With the upcoming presidential election, everybody's talking about making your voice heard. While one vote among millions may not seem like much, it counts. But elections aren’t the only place where your voice can affect change. Have you ever rated a Specialty Answering Service operator? When you outsource to Specialty Answering Service, you…Read more
Creating the best answering service for the small businesses we answer for is a team effort. Evaluating your telephone calls and providing feedback about our call center operators is the one of the most effective ways for our customers to communicate what's working, and what's not, about our agents. We’ve designed a rating…Read more
Hello to all of the amazing small business owners of the world! Do you need to keep tabs on the calls you're missing while grabbing a coffee at Starbucks? Need to change where your messages are being sent while you're getting an executive manicure? Want to make sure Beth in sales knows you've already contacted Mr. Jones about the status…Read more
Try our answering service with a free, no obligation two week trial period. We'll show you everything we have before you sign up, so you know there are no monsters hiding behind the door! You'll see how we answer your calls, what our agents sound like, the accuracy of our messages, what…Read more