What is it like to work in a call center? Is the job stressful? Is it rewarding? On any given day, a call center representative can represent hundreds of different businesses. The best call center employee has mastered the art of being a skilled message taker, dispatcher, troubleshooter, sales rep, and customer service agent – all at the same time. Below you’ll find the most recent posts from the Specialty Answering Service blog about working in a call center. We’ve also selected a few resources we think deserve attention.
Meet Your Virtual Receptionists: Ever wonder what it’s like to be a CSR? Check out our Agent Spotlight miniseries!
High Pressure Answering Services – 21 Tips for Relieving Stress: No one likes to be stressed. Read this for tips on how to decompress when the going’s getting tough.
We all have it, we all hate it, and most of us don’t know how to deal with it. STRESS. It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that…Read more