What is it like to work in a call center? Is the job stressful? Is it rewarding? On any given day, a call center representative can represent hundreds of different businesses. The best call center employee has mastered the art of being a skilled message taker, dispatcher, troubleshooter, sales rep, and customer service agent – all at the same time. Below you’ll find the most recent posts from the Specialty Answering Service blog about working in a call center. We’ve also selected a few resources we think deserve attention.
Meet Your Virtual Receptionists: Ever wonder what it’s like to be a CSR? Check out our Agent Spotlight miniseries!
High Pressure Answering Services – 21 Tips for Relieving Stress: No one likes to be stressed. Read this for tips on how to decompress when the going’s getting tough.
Many businesses lean on answering services to help streamline customer communication and increase customer satisfaction. Answering services provide a group of real people to answer calls on behalf of companies 24/7. However, not many businesses really understand the inner workings of an answering service, and who they rely on to handle their…Read more
Being a virtual receptionist is an important job. As the first live point of contact for customer support, you are the person responsible for the first impression, and sometimes the only voice the customers will ever hear from the company you're representing. And while you'll leave most calls feeling great, not every…Read more
How do you take classroom training, soft skills essentials, role play, and employee shadowing, and turn it into magic when new hires pick up their first call? Have faith in the tools and education that your training team provides before an operator puts on a headset? Yes. Trust that you have hired…Read more
In our first post, we covered soft skills training for call center agents to take the guesswork out of teaching call center staff the art of communication. While having a presentation to present is a great tool, there are a number of effective call center training techniques that can be utilized to smoothly…Read more
If you manage a call center, then you know that exceptional customer care is the cornerstone of success in the answering service industry. But whether you're a call center professional, a retail store associate, or a plumbing apprentice, basic customer service principles are applicable across the board. There’s no better time to…Read more
We all have it, we all hate it, and most of us don’t know how to deal with it. STRESS. It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that…Read more