Answering Service Best Practices

Running a business will always be challenging, but having your calls answered by a virtual receptionist shouldn’t be. However, making sure your answering service is hitting on all cylinders on every call isn’t always something that happens on it’s own. It’s a team effort, a collaboration between you and the answering service to make sure everyone is on the same page. Below you’ll find the most recent posts from the Specialty Answering Service blog about best practices to follow when hiring an answering service. We’ve also selected a few resources we think deserve attention.

25 Things to Look for in Your First Answering Service: Are you new to the answering service world? Read this so you know what to look for.

9 Characteristics of the Best Answering Services: If you’re in the market for an answering service, check out our guide to make sure you’re getting the best.

Having a bullet-proof on-call scheduling system is a crucial part of many service industry businesses with 24/7 availability. For example, medical practices need to be available around the clock for urgent health issues, HVAC and plumbing companies need to be available in the event of plumbing or heating emergencies, towing companies need…

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Just this past year, all 50 states have passed laws that require businesses to notify their customers in the event of a data breach, and according to a report from the Identity Theft Resource Center, there have been a total of 864 data breaches from January to August 2018. With over 30…

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If your business is new to using an answering service, you may have questions about what an answering service is capable of. For example, you may want to know if the operators can access your software, if they can sound like they are working in your office, or if they can transfer…

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Accurate accounting is the backbone of every successful small business. Scratch that. It's by far the most important part of running any small business. If your accounting is out of whack, your small business will suffer. As a small business owner, it's easy to get caught up in the fun side of…

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If you run a medical practice and use a telephone answering service to handle patient communication, then it's important to make sure your answering service is up to date on all HIPAA regulations. Why? Because if they aren't, you're going to end up spending mega bucks on fines levied against your practice…

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If you're in the market for a live answering service, or any business service for that matter, it's only natural to want the best. After all, it's your business's reputation on the line each time your customers interact with anyone representing your business. So what determines if an answering service can be…

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If you've hired an answering service to manage your calls, then virtual receptionists, not your own employees, are likely the first point of contact for your customers. Since these receptionists aren't sitting in your office with firsthand knowledge about the inner workings of your company, you'll need to manage outsourcing a bit differently that you…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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