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Posted by in Customer Service

Robot Working at Desk

Over the last decade, technology has evolved at an alarming rate. From face recognition in our smart phones to cars that drive themselves, it's amazing how much technology is a part of our everyday lives. While I think we can all agree that robots are awesome, businesses should not be so quick…

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Posted by in Call Center Software, Infographics

Learn About IVR Systems Infographic

When you call your TV service to find out why cable is on the fritz and hear, “For Service, say 'Service,' or press 1,” that’s Interactive Voice Response or IVR for short. Basically, IVR allows a combination of voice and keypad responses to get callers where they want to go. IVR makes…

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Posted by in Call Center Software, Infographics

What Is Agent Assisted Automation

The job of a virtual assistant is never easy. Imagine dealing with hundreds of calls a day, often for similar issues, and having to repeat yourself over and over. It would be maddening. That's where Agent Assisted Automation comes in - using pre-recorded audio, desktop integrations and tools to make an operator's…

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Posted by in Call Center Software, Infographics

Compare IVR Providers

Love the simplicity of calling your bank whenever you want and getting your account information from an automated teller rather than having to wait for assistance from a live operator? The ease of automation is brought to you by Interactive Voice Response, or IVR, which allows computers to interact with the human…

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Posted by in Call Center Software

Angry Robot

If you like robots, Interactive Voice Response (IVR) is the most affordable business receptionist. Take a look below at the top 10 ways IVR can strengthen your customer care and save you money. If done right, implementing an IVR keeps everyone happy: robot people get robots, people people get live answering service…

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Posted by in Call Center Software, Infographics

Autodialer robot

You know how when election time rolls around, you get those pre-recorded calls from candidates with a message about a bunch of campaign promises that they almost never keep following being voted in? Those calls are made by an invention called the Auto Dialer. An auto dialer can automatically make calls from…

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Posted by in Call Center Software, Infographics

Speech synthesis technology

H.A.L. 9000 from 2001: A Space Odyssey. Lost in Space’s B-9, that sounded the warning, “Danger Will Robinson!” Number 5, the electrified robot from Short Circuit. What do these artificial life forms have in common? Movies with cheesy writing and bad graphics? No. Two words: speech synthesis. The first computer-based speech synthesis…

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Posted by in Small Business

Online scheduling software

I really don’t like to talk on the phone. It’s been that way since I’ve been a little kid. I used to get so anxious that I had to write down what I would say before I would order a pizza. If the pizza guy asked me any questions outside of my…

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Posted by in Infographics, Phones

What are DTMF tones

Have you ever tried to guess someone’s phone number just by listening to the telephone keypad tones that the push buttons made? No matter how hard your little ears strained to hear those pitches, you would never get the numbers right. You were actually trying to decode DTMF. Dual Tone Multi-Frequency (DTMF)…

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Posted by in Infographics

Review appointment scheduling software

How many times have you called up the doctor’s office or the hair salon and been put on hold while they try to hunt for an available time slot to fit you in? Even more annoying is when you are at the actual facility, schedule a follow-up visit, and they give you…

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