If you’re looking to hire an answering service, start your search by comparing various providers. Live interactions are vital to fostering amazing relationships with your customers and prospects. Making sure the answering service you’ve selected is the best service for your needs shouldn’t be left up to chance. Before you commit to any company, doing your homework is vital. Below you’ll find posts from the Specialty Answering Service blog that offer guidance to businesses already using answering services, as well as advice for businesses researching answering service companies.
Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software allows calls to be routed to the appropriate distribution (think "press 1 for…Read more
Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers’ needs become more complex, you would be remiss if you didn’t consider an advanced call center to support your business. Here are four reasons why a wimpy answering service simply won’t…Read more