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Posted by in Advice

Angry At The Phone

Halloween may be over, but the spook-tivities still live on in the answering service world. While answering services are great at helping businesses handle customer communication, if services aren't properly tuned, there are times when they can do more harm than good. Since Halloween isn't over until we say it is, we…

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Posted by in Infographics

Compare Answering Service to Virtual Receptionist to Call Center

Answering services aren't always answering services. Sometimes they act like answering services, other times they're virtual receptionist services, and other times they can be call center services.  So what's the difference? Which one of these 3 services does your company need? To help you decide, we took 7 different inbound call scenarios…

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Posted by in Advice

Sticky Notes on Steering Wheel

Virtual receptionists are the employees that answer your calls in an answering service. From helping you answer phone calls to freeing up your time to foster more meaningful relationships with your clients, learn the top 6 signs that you should hire a virtual receptionist and why hiring one could be one of…

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Posted by in Infographics

Do I Need An Answering Service?

Welcome to the first step in the process of picking the best answering service for your business: deciding if you need an answering service in the first place! It's a great question, but the answer isn't always easy. There is no equation to plug values into when you're deciding if your business…

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Posted by in Answering Service 101

Chalkboard Question Mark

So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do! You should have an answering service that can manage your inbound calls 24 hours a day. You should have an answering service…

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Posted by in Comparison

Closeup of Wimpy Guy

Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers’ needs become more complex, you would be remiss if you didn’t consider an advanced call center to support your business. Here are four reasons why a wimpy answering service simply won’t…

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Posted by in Answering Service 101

6 Business Owners

Anyone who is currently using answering services to support their business can extol its benefits in great detail. If you are on the fence about if outsourcing will work for your organization, then take a look below at 3 ways the right answering service can enhance your reputation for excellence. When you…

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Posted by in Advice, Small Business

Hanging Closed Sign

It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the phone makes a sound or not. You are missing the call. And that is precisely why Specialty Answering Service supports…

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Posted by in Small Business, Videos

Overwhelmed small business owner

Jane is an amazing small business owner, but she can't do everything. Between answering her phones and responding to emails, she has no time to WOW new customers. The result: Jane is struggling with managing her small business and Mr. Jefferson bails on their scheduled meeting. But what if she was using…

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Posted by in Workplace

Yelling at the phone

When something goes wrong with my computer, I get angry. Oftentimes, I get irrationally angry, and start hitting things, which, I’m told, doesn’t actually help my internet connectivity as I would like it to. Unfortunately, the first person who I usually speak to in this state is my IT administrator. My IT…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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