There are so many tips for using answering services out there that choosing which ones to follow can get confusing. What’s the right way to setup your script? How do you keep your answering service invoice as cheap as possible? As one of the largest answering services in the US, we can tell you that there is no perfect tip for outsourcing your calls. What works for one business may not work for your own – which is why we have tips on tips on tips! Below you’ll find posts from the Specialty Answering Service blog that offers tips for businesses already using answering services, as well as tips on good phone manners, how to remember your phone number, and what to do when pesky telemarketers are eating up your answering service bill, among others. We’ve also selected a few resources we think deserve attention.
5 Ways to Prepare Your Live Receptionist Service for High Call Volumes: If you’re expecting high call volume, read this to make sure your callers don’t get stuck in the hold queue.
8 Ways Not to Answer a Telephone: Everybody tells you how to answer your phone, but no one tells you how NOT to answer your phone.
Closing your business while you're on vacation? Don't want to come back to a tidal wave of voicemails? We've created a 6 step guide on how to quickly activate an answering service while you're walking out the door. 1. Set up Your Greeting Answering services can greet your callers in any number…Read more
As a business owner, you're going to get two types of solicitation calls on your line: 1) live-operator telemarketing calls, and 2) robocalls. Live-operator telemarketing calls are exactly what they sound like - operators call through a targeted list of contacts, trying to solicit business. Robocalls, aka voice broadcasting, are automated messages,…Read more
If you're toying with the idea of starting a call center, then we have the infographic for you! From the type of call center to your target market to technology, there's a lot to consider. We've put together a bunch of info that will help you create a comprehensive answering service business plan.…Read more
Managing calls for thousands of industries and millions of scenarios is no easy task. Each small business is unique, and it would be impossible to memorize the nuances of the thousands of businesses a call center may answer for. So when customer service agents are allowed to tell callers they are speaking with the answering service, call flow is…Read more
You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then chances are you called them in a frenzy to find out what exactly happened to your personal information. With millions…Read more
Is that cubicle starting to get to you? Have you been gazing longingly at your calendar, praying that the island paradise picture materializes, and you suddenly find yourself on a white sand beach with a mojito in your hand? Well, that's not going to happen – unless you stumble upon a magic…Read more
Despite the perpetual expansion of technology in business, did you know that talking with a real person is still the preferred method of communication 79% of the time? There can be no doubt that advances such as IVR, automated emails, and web-based self-service have made the way customers interact with your business…Read more
When you run a small business, you may not have the funds to hire the right talent. As a result, business owners feel overwhelmed by the prospect of doing everything from design to production to marketing and customer service. However, if you are willing to look beyond traditional hiring models, this need…Read more
Role play is a viable business customer service training tool that encourages best practices and thoughtful discussion amongst team members. It can be a little unnerving to “act” in front of your colleagues, but at the end of the day, the takeaway is a more effective approach to managing the numerous issues…Read more
Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless of whether Frosty, or you, have a ton of experience or not, there will always be a learning curve as…Read more