Answering Service Tips & Tricks

Despite the perpetual expansion of technology in business, did you know that talking with a real person is still the preferred method of communication 79% of the time? There can be no doubt that advances such as IVR, automated emails, and web-based self-service have made the way customers interact with your business…

When you run a small business, you may not have the funds to hire the right talent. As a result, business owners feel overwhelmed by the prospect of doing everything from design to production to marketing and customer service. However, if you are willing to look beyond traditional hiring models, this need…

Role play is a viable business customer service training tool that encourages best practices and thoughtful discussion amongst team members. It can be a little unnerving to “act” in front of your colleagues, but at the end of the day, the takeaway is a more effective approach to managing the numerous issues…

Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless of whether Frosty, or you, have a ton of experience or not, there will always be a learning curve as…

So, you're on the free trial of our answering service. Over the next 14 days, we want your experience with SAS to be even better than you expected! One of the best ways to ensure quality service is to pretend you are a customer and place test calls. This is especially useful…

Do you know how you sound on the phone? Probably not. While some people may think they sound professional and helpful, others may hear something entirely different. Unless you are routinely listening to yourself, you may never know how professional, or not at all, you are. If you work at a professional call center…

What's more unprofessional than chomping down on a nacho box while on a business call? Chomping on a nacho box while out at a sporting event with a crowd of loud, crazy fans in the background while on a business call. Each one of your calls is important. Each customer is a…

When I was in college, I used to work for the Alumni Relations Office, and let me tell you, there is no one more distressed than a 70-year-old alum who can’t figure out how to sign up for their class reunion. During my time in this office, I learned a lot of…

It's friday. Your brain has totally shut off. One of your coworkers wants to know what you're doing this weekend. They ask for your phone number. You blank out. Here are 10 ways you can find out your phone number. Muscle Memory: Close your eyes and start dialing. When you repeat the…