What is an answering service? A telephone answering service’s primary function is to take messages and dispatch phone calls. The answering in answering service refers to the answering of the phone call. However, it’s the services part of the word, when used in combination, that transforms the phrase into much more than it’s primary function. Today, the modern telephone answering service has other capabilities to benefit small businesses like telemarketing, lead capture, and email read and response, among others. Below you’ll find posts from the Specialty Answering Service blog that will help shed light on the other services that many answering services provide. We’ve also selected a few resources we think deserve attention.
What is On-Call and How do Answering Services Use it? Emergency dispatching is a service that many answering services offer, and that many businesses rely on. Read this to see how it’s used!
Lead Capture and Your Answering Service: Need help capturing leads? Read this to learn why answering services are so great at converting leads to more business.
If you're not familiar with the lingo, on-call (also spelled oncall or on call) refers to a system or protocol for contacting an employee or group of employees who are available, if necessary, for work and/or communication after business hours. Answering services use on-call systems to deliver messages to specific employees. If…Read more
Posted by Gabby R. in Customer Service, Holidays, Services
Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost yearly revenue have just flown by: Thanksgiving, Black Friday, Super Saturday, and Cyber Monday. And there are still 19 shopping days left…Read more
You're a marketing Guru. Your work is awesome. You're attracting prospects. They call and you extol the virtues of what makes you the best choice for them. The concept is easy. Getting the potential customer to buy in isn’t always. It would be great if you had some help, and that’s what…Read more
For the small business owner, time is a commodity. With a limited number of employees, it can be a challenge to get through your entire "to-do" list in one day. Far down on the list of musts should be outbound telemarketing. When you're busy juggling inbound calls, staff meetings, and data entry,…Read more
When we wrote this post a few weeks ago, we could never have guessed that one of “Ghostbusters” writers, Harold Ramis, would pass away. Harold Ramis’ subversive genius was responsible for a great many laughs we have had over the years. From “Stripes” to “Groundhog Day” to “Analyze This,” his brand of…Read more
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