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Answering Service 101 - Basic Knowledge

Telephone answering services are necessary for any small business looking for affordable 24/7 live customer support. Responsive customer service, live lead capture, and building personal relationships with callers are all reasons why a business may decide to use an answering service. Answering services, especially when the script is developed in accordance with the strengths of the virtual receptionist handling the calls, is a cornerstone of effectively running – and growing – any business. Make sure that you understand what an answering service is capable of doing on your behalf to get the most out of your outsourcing endeavor. Below you’ll find the most recent posts from the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.

What the Heck is an Answering Service? Not sure what an answering service does? Read this for a crash course in answering services.

6 Rookie Mistakes Business Make With Their Answering Service:  Make sure you’re not guilty of making one of these 6 mistakes with  your answering service.

When you make the decision to start using a call center, either 24/7 or just as overflow support, the goal, of course, is that your callers will never experience hold times, or at least significantly less hold times than they experience when your front desk is overwhelmed. The problem is that most…

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If you use an answering service, then you're probably familiar with call forwarding and how it works. However, if you've never used one before or are new to outsourcing - surprise - you're going to need to know how to call forward. Since call forwarding is essential to using an answering service,…

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When you’re new to outsourcing, it can feel like you've walked into a conversation where everyone knows what they're talking about but you. If you're dealing with an answering service support rep or navigating our web portal, there's a whole new set of terms and phrases you may be exposed to. While…

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Want to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you're feeling real lucky, test your knowledge with our telephone trivia quiz next! 1. When was the first call center created?    Show Me the Answer!  The answer is B. 1957 1930 1957 1985…

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Whether you've just started using an answering service, or you've had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail. 1. Your Procedures are Too Complicated Every company wants their customers to be happy, and a factor in…

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At Specialty Answering Service, we often get asked many questions regarding the ins and outs of how answering services work, what they do, and how much they cost - among other things. We thought it would be a great idea to consolidate our most frequently asked questions to help out readers like…

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As someone who works for an answering service, and as someone who tries to explain to other people (aka my grandmother) what it is that I do, it was brought to my attention that not everyone knows what an answering service actually is. "What?!" I proclaimed. "How could you not know what…

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Did you know that the explosive growth of smartphones and tablet PCs in the last decade resulted in 12.5 billion devices being connected to the Internet? That’s almost twice as many as the world’s 6.8 billion people! According to Cisco’s Internet Business Solutions Group, the Internet of Things (IoT) is the point…

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If you've ever watched television for more than five minutes at a time, then there's a solid chance you've seen the Lincoln commercial featuring everyone's favorite Texan, Matthew McConaughey. “It’s not about hugging trees. It’s not about being wasteful, either. You just gotta find that balance.” If you're having trouble finding that…

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You’re ready for your first answering service, but with so many options out there, you have no idea which will work best for your business. We know how tedious the process of selecting the right call center can be. That’s why we put together this list of 25 questions and answers to…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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