Telephone answering services are necessary for any small business looking for affordable 24/7 live customer support. Responsive customer service, live lead capture, and building personal relationships with callers are all reasons why a business may decide to use an answering service. Answering services, especially when the script is developed in accordance with the strengths of the virtual receptionist handling the calls, is a cornerstone of effectively running – and growing – any business. Make sure that you understand what an answering service is capable of doing on your behalf to get the most out of your outsourcing endeavor. Below you’ll find the most recent posts from the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
What the Heck is an Answering Service? Not sure what an answering service does? Read this for a crash course in answering services.
6 Rookie Mistakes Business Make With Their Answering Service: Make sure you’re not guilty of making one of these 6 mistakes with your answering service.
Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get pretty heated. Some people believe that message service or messaging service refers to an outdated concept of a switchboard born…Read more
So you've decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You've cleared your first hurdle - understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do…Read more
If you work in an office, then you're familiar with the daily grind. Your 9-5 is mostly responding to emails, talking up Netflix by the coffee machine, and going to the third floor to use the lavatory. With the exception of the bathroom bit, did you know that most of the jobs…Read more
When you make the decision to start using a call center, either 24/7 or just as overflow support, the goal, of course, is that your callers will never experience hold times, or at least significantly less hold times than they experience when your front desk is overwhelmed. The problem is that most…Read more
If you use an answering service, then you're probably familiar with call forwarding and how it works. However, if you've never used one before or are new to outsourcing - surprise - you're going to need to know how to call forward. Since call forwarding is essential to using an answering service,…Read more
When you’re new to outsourcing, it can feel like you've walked into a conversation where everyone knows what they're talking about but you. If you're dealing with an answering service support rep or navigating our web portal, there's a whole new set of terms and phrases you may be exposed to. While…Read more
Want to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you're feeling real lucky, test your knowledge with our telephone trivia quiz next! 1. When was the first call center created? Show Me the Answer! The answer is B. 1957 1930 1957 1985…Read more
Whether you've just started using an answering service, or you've had one for years, you should be aware of the 5 most common mistakes businesses make that will result in an outsourcing epic fail. 1. Your Procedures are Too Complicated Every company wants their customers to be happy, and a factor in…Read more
At Specialty Answering Service, we often get asked many questions regarding the ins and outs of how answering services work, what they do, and how much they cost - among other things. We thought it would be a great idea to consolidate our most frequently asked questions to help out readers like…Read more
As someone who works for an answering service, and as someone who tries to explain to other people (aka my grandmother) what it is that I do, it was brought to my attention that not everyone knows what an answering service actually is. "What?!" I proclaimed. "How could you not know what…Read more