Answering Service 101 - Basic Knowledge

As someone who works for an answering service, and as someone who tries to explain to other people (aka my grandmother) what it is that I do, it was brought to my attention that not everyone knows what an answering service actually is. "What?!" I proclaimed. "How could you not know what…

Did you know that the explosive growth of smartphones and tablet PCs in the last decade resulted in 12.5 billion devices being connected to the Internet? That’s almost twice as many as the world’s 6.8 billion people! According to Cisco’s Internet Business Solutions Group, the Internet of Things (IoT) is the point…

If you've ever watched television for more than five minutes at a time, then there's a solid chance you've seen the Lincoln commercial featuring everyone's favorite Texan, Matthew McConaughey. “It’s not about hugging trees. It’s not about being wasteful, either. You just gotta find that balance.” If you're having trouble finding that…

You’re ready for your first answering service, but with so many options out there, you have no idea which will work best for your business. We know how tedious the process of selecting the right call center can be. That’s why we put together this list of 25 questions and answers to…

So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do! You should have an answering service that can manage your inbound calls 24 hours a day. You should have an answering service…

Anyone who is currently using answering services to support their business can extol its benefits in great detail. If you are on the fence about if outsourcing will work for your organization, then take a look below at 3 ways the right answering service can enhance your reputation for excellence. When you…

Did you know that call centers handle about 70% of all business interactions, and manage approximately 46 billion inbound calls a year? They are some pretty big numbers, and those statistics are the reason why your business turned to a call center to help you manage customer service concerns. It all comes…

Call center technology used to revolve around a cubicle, a telephone queue system and a script. Pretty simple. Walk into one of those call centers and you’d hear phones ring endlessly. Thanks to the advent of cyberspace, social media and the cloud, the concept of the virtual call center has dramatically evolved.…