24 things your answering service should do.

So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do!

1. You should have an answering service that can manage your inbound calls 24 hours a day.
2. You should have an answering service that works hard to ensure exceptional customer care.
3. You should have an answering service that can handle a high call volume with ease.
4. You should have an answering service that works with you to create custom scripting protocols.
5. You should have an answering service that spends considerable time on operator training.
6. You should have an answering service that caters to your Hispanic clientele with bilingual service.
7. You should have an answering service that offers multiple pricing plans to suit the needs of your business.
8. You should have an answering service that welcomes your input in dedicated agent training.
9. You should have an answering service that is based on month-to-month billing.
10. You should have an answering service that takes security seriously, being ISO 27001 certified and PCI compliant.
11. You should have an answering service that adheres to HIPAA guidelines.
12. You should have an answering service that is continuously in search of improved technology.
13. You should have an answering service that practices regular quality reviews to ensure agents perform at their best on every call.
14. You should have an answering service that provides you with access to all call recordings.
15. You should have an answering service with backup servers at a location separate from the main call center.
16. You should have an answering service that takes call center security seriously, ensuring that no one can gain access to the call center floor without proper identification or special permission.
17. You should have an answering service with backup generator capability in the event of a power failure or extreme weather situation.
18. You should have an answering service that offers an online tool which allows you to listen to calls, review message details, make changes, and more.
19. You should have an answering service that has experience in a multitude of industries.
20. You should have an answering service that offers frontend IVR.
21. You should have an answering service that monitors call volume and alerts you of significant overages or low usage.
22. You should have an answering service that offers web portal access from your mobile device.
23. You should have an answering service that bases a percentage of agent’s pay on performance.
24. You should have an answering service that is staffed with friendly, professional representatives.